Yamilka Medrano
Kissimmee
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adept in bilingual communication and patient scheduling.
Overview
10
10
years of professional experience
Work History
Alternate Administrator/Office Manager
Ethic Health Services, LLC
05.2018 - Current
- Maintaining suitable and sufficient office stationary levels
- Developed strong relationships with patients, families, and staff to maintain a positive atmosphere in the workplace.
- Answering incoming calls in a professional manner
- Contact insurances case managers and arrange for new patients services and placement
- Maintaining and updating personnel file
- Coordinating/communicating activities to the office personnel
- Call doctors offices and request patient's orders
- Verify patient's insurances
- Assign/Schedule Nurse's visits to patient's homes
- Arrange patient's services (PT/SN/HHA/MSW)
Administrator
At Home Companion Of Florida
07.2016 - 04.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Office Manager/Intake Supervisor
At Home Companion Of Florida
11.2014 - 07.2016
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Provide direct patient's services
- Call doctor's offices and request proper paperwork
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL05-2016
Bachelor of Arts - Business Management
Valencia College
Orlando, FL05-2014
Associate of Arts - Marketing Management
Borough of Manhattan Community College
New York, NY05-1999
Skills
- Bilingual / English-Spanish
- Professionalism and ethics
- Customer relations
- Clear oral/written communication
- Data entry proficiency
- Scheduling and calendar management
- Patient scheduling
- Clerical support
- Human resources
- Problem-solving
- Attention to detail
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Alternate Administrator/Office Manager
Ethic Health Services, LLC
05.2018 - Current
Administrator
At Home Companion Of Florida
07.2016 - 04.2018
Office Manager/Intake Supervisor
At Home Companion Of Florida
11.2014 - 07.2016
Bachelor of Science - Psychology
University of Central Florida
Bachelor of Arts - Business Management
Valencia College
Associate of Arts - Marketing Management
Borough of Manhattan Community College
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