Yamilka Joann Rivera
Kissimmee,FL
Summary
Proactive and detail-oriented professional with a strong background at MediTech Health Services, where critical thinking and organization led to streamlined operations and enhanced patient care. Excelled in data entry and verbal communication, significantly improving client satisfaction. Demonstrated exceptional time management and reliability, contributing to a more efficient front desk.
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Florida Institute Of Neurology
MediTech Health Services
07.2024 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
AMT - Medical Asistant
Florida Technical College
Kissimmee, FL12-2025
High School Diploma -
Unity Christian Academy
Kissimmee, FL06-2024
Skills
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Appointment scheduling
- Typing speed
- Punctual and reliable
- Payment processing
- Scheduling appointments
- Basic accounting
Certification
- Patient Care Technician Certification (CPCT/A) - National Healthcareer Association (NHA).
Languages
Spanish
Native or Bilingual
Timeline
Florida Institute Of Neurology
MediTech Health Services
07.2024 - Current
AMT - Medical Asistant
Florida Technical College
High School Diploma -
Unity Christian Academy
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