Yamille Cruz Suárez
Orlando,FL
Summary
I am the person who likes to learn new things, I am cheerful, enthusiastic and very positive in the face of lifes’s challenges.Being part of a company that helps me grow. One of my greatest passions is providing dedicated customer service, with excellent skills, accuracy in data entry, and experience in employee training. Highly effective in enhancing customer satisfaction through problem-solving and organizational abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With all honesty and sincerity, I would like to be part of that winning team, and that together we can make a difference.
Overview
11
11
years of professional experience
Work History
Student Monitor
DeeBus Service
Fitchburg, Massachusetts
03.2020 - 06.2024
- Receive the student at home and take him to school, and check that he is well on the way.
Cashier and Customer Service
Walmart
Fitchburg, Massachusetts
09.2022 - 05.2023
- Managed cash register, ensuring accurate cash handling and balancing.
- Maintained cleanliness and organization of the checkout area continuously.
- Trained new cashiers on register operations and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
Customer Service Representative
MCS Classicare
San Juan, Puerto Rico
09.2016 - 12.2017
- Documented customer interactions in the CRM system accurately.
- Trained new staff on customer service protocols and tools.
- Maintained a positive environment through friendly communication skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Receive and make calls to members, offer them medical service, help them with insurance coverage, let them know about routine preventive tests that's they had to complete, and listen to their needs.
1,000 hours practice pharmacy technician
Walgreens
San Juan, PR
08.2013 - 05.2014
- Dispensed medications accurately according to prescriptions and Walgreens protocols.
- Managed inventory levels, ensuring medications were in stock and organized.
- Processed prescription orders using Walgreens pharmacy management systems efficiently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Organized work areas so that everything was easily accessible when needed.
Education
Pharmacy Technician - Magna Cum Laude
Inter-American University
Puerto Rico05-2014
Billing And Medical Records -
Institute of Banking And Commerce
Hato Rey, PR01-2003
High School Diploma -
Josefina Barcelo
Guaynabo PR05-1999
Skills
- Data entry accuracy
- Time management
- Work with the cash register
- Transportation logistics
- Customer relationship management
- Customer service
- Employee training
- Organization
- Flexibility
- Make a decision
- Working under pressure
- Use the computer and some social networks
- Word and PowerPoint
- Problem-solving
- Following instructions
- Positive attitude
- Call center operations
Accomplishments
- Yamille, I want to take this opportunity to congratulate you. You are one of the Representatives with the most calls taken and the calls handle correctl, at least according to the attached report.
Mary Hernandez Rodriguez
Star call center Supervisor
Languages
Spanish
Full Professional
English
Elementary
References
References available upon request.
Timeline
Cashier and Customer Service
Walmart
09.2022 - 05.2023
Student Monitor
DeeBus Service
03.2020 - 06.2024
Customer Service Representative
MCS Classicare
09.2016 - 12.2017
1,000 hours practice pharmacy technician
Walgreens
08.2013 - 05.2014
Pharmacy Technician - Magna Cum Laude
Inter-American University
Billing And Medical Records -
Institute of Banking And Commerce
High School Diploma -
Josefina Barcelo