Yamillet Palacios
Tulsa,OK
Summary
Bilingual with strong skills in patient assistance, appointment scheduling, and office organization. Known for dependability and problem-solving abilities. Committed to enhancing client experiences and supporting team operations.
Very supportive, open to learning new things!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist/Dental Assistant, Chairside
Braces By Dr.C
Tulsa , OK
09.2023 - Current
- Greeting clients and making them feel welcomed into clinic. (Tulsa and Bartlesville location)
- Provide appropriate paperwork when needed to patients.
- Take payments and provide accurate change when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments.
- Scheduled and confirmed appointments.
- Maintained a neat reception area.
- Provided staff members with filing, scanning and copying paperwork when needed.
- Assisted Dr with patients. (Worked chair side and trained for a few months )
- Stocked waiting area when needed.
- Updated and recorded customer or client information to maintain accounts.
- Translated consultations as needed.
- Trained new reception staff on procedures and customer service expectations.
- Provided help with closing and balancing cash at end of day.
- Reached out/ followed up with new patients to schedule for consultations.
Receptionist
Domestic Violence Intervention Services
Tulsa , OK
04.2022 - 09.2023
- Welcomed clients into office, made sure they felt safe in office space.
- Checked in clients and provided appropriate paperwork. Explained paperwork provided to clients when needed.
- Scheduled and confirmed appointments.
- Handled incoming calls and directed them to appropriate departments.
- Maintained an organized system of confidential client information in accordance with company policy.
- Took payments and provided accurate change when needed.
- Provided support to staff as needed helping with filing, scanning and copying documents.
Cashier
Quick Trip
Tulsa , OK
01.2022 - 04.2022
- Welcomed customers into store .
- Processed customer transactions efficiently, ensuring a smooth checkout experience.
- Accepted cash and credit card payments, issued receipts and provided change.
- Assisted in inventory management by restocking shelves and organizing merchandise.
- Worked kitchen area.
- Performed other duties as assigned by management.
Cashier
Its beauty
Tulsa, Oklahoma
01.2021 - 07.2021
- Welcomed customers into store, greeted them and directed them to right department if needed.
- Maintained cleanliness and organization of the checkout area.
- Restocked store as needed.
- Provided product information and recommendations to enhance customer experience.
- Handled customer complaints with professionalism and empathy.
- Operated cash register efficiently and accurately.
Education
Dental Assisting
Tulsa Dental Assisting
Tulsa, OK11-2023
Manicurist
Clary Sage College
Tulsa, OK05-2023
High School Diploma -
Tulsa Learning Academy
Tulsa, OK05-2022
Skills
- Bilingual and great communication skills
- Dependable & responsible
- Problem solving
- Teamwork & collaboration
- Appointment scheduling
- Payment processing
- Patient assistance
- Office organization
- Confidentiality standards
- Time management
- Front desk operations
Certification
- Dental assisting license
- Manicurist license
- CPR certified
- OSHA training
Languages
Spanish
Native/ Bilingual
Affiliations
- Volunteered with childcare at catholic charities.
- Food bank volunteer
- Packaged food at Anthem church ( volunteer)
Timeline
Receptionist/Dental Assistant, Chairside
Braces By Dr.C
09.2023 - Current
Receptionist
Domestic Violence Intervention Services
04.2022 - 09.2023
Cashier
Quick Trip
01.2022 - 04.2022
Cashier
Its beauty
01.2021 - 07.2021
Dental Assisting
Tulsa Dental Assisting
Manicurist
Clary Sage College
High School Diploma -
Tulsa Learning Academy