Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yamillet Salgado

Davenport,FL

Summary

Retail Assistant Store Manager with over 20 years 10 of them with Dick's Sporting Good of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.

Overview

24
24
years of professional experience

Work History

ASM Hardlines, ASM Operations, ASM Softlines

Dicks Sporing Goods
07.2018 - Current
  • Implemented loss prevention strategies to minimize shrinkage and protect store assets.
  • Reduced employee turnover by creating a positive work environment.
  • Coordinated with other departments within the organization for cross-functional initiatives, ensuring cohesive project execution and positive outcomes.
  • Stayed updated on market trends and competitor activities to ensure the store remained competitive within its industry niche.
  • Displayed strong problem-solving abilities when faced with unexpected challenges, adapting swiftly to changing circumstances.
  • Maintained a clean and organized work environment, ensuring compliance with OSHA standards for workplace safety.
  • Provided excellent customer service when resolving issues or answering questions related to product inquiries or orders status updates.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed budget implementations, employee reviews, training, schedules.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

ASM Softlines

Dicks Sporing Goods
04.2014 - 07.2016
  • Provided excellent customer service when resolving issues or answering questions related to product inquiries or orders status updates.
  • Managed and motivated employees to be productive and engaged in work.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Accomplished multiple tasks within established timeframes.
  • Displayed strong problem-solving abilities when faced with unexpected challenges, adapting swiftly to changing circumstances.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

Operations Manager, Softlines Manager

Sports Authority
02.2008 - 04.2014
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Realtor

Remax Real Estate
11.2006 - 07.2010
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
  • Wrote contracts to outline sales and purchases of properties.
  • Advised and informed prospective clients on current market activities and conditions.
  • Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.

Store Manager C-Store and Carwash

Jupiter West Shell Gas Station
12.2003 - 05.2006
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Place orders for Gas, C-store products and chemicals for carwash.

Inventory Control Specialist

STIHL
02.2000 - 10.2003
  • Used equipment like forklifts and pallet jacks to move inventory.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
  • Completed physical inventory counts each month.
  • Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
  • Unloaded shipments, reviewed merchandise, and tracked paperwork.
  • Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
  • Also help in the pick, pack and shipping of customers orders when needed.
  • Got certifications on Sit forklift and stand forklift.

Education

Bookeeping Certification - Bookeeping Certification

Instituto De Educacion Vocacional - Manati, PR
Manati, PR
07.1996

Skills

  • Team Leadership
  • Time Management
  • Strategic Planning
  • Problem-Solving
  • Multitasking and Organization
  • Operations Management
  • Hiring and Training
  • Managing Operations and Efficiency
  • Schedule Preparation
  • Sales management
  • Teamwork and Collaboration
  • Friendly and Positive
  • Leadership Development
  • Customer Service
  • Decision-Making
  • Loss Prevention Procedures/ Shrink Coach
  • Performance Reviews
  • Sales Analysis
  • Sales Coaching
  • Delegating Work
  • Team Development
  • Merchandise Handling
  • Store operations
  • Stock replenishment

Languages

Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

ASM Hardlines, ASM Operations, ASM Softlines

Dicks Sporing Goods
07.2018 - Current

ASM Softlines

Dicks Sporing Goods
04.2014 - 07.2016

Operations Manager, Softlines Manager

Sports Authority
02.2008 - 04.2014

Realtor

Remax Real Estate
11.2006 - 07.2010

Store Manager C-Store and Carwash

Jupiter West Shell Gas Station
12.2003 - 05.2006

Inventory Control Specialist

STIHL
02.2000 - 10.2003

Bookeeping Certification - Bookeeping Certification

Instituto De Educacion Vocacional - Manati, PR

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Yamillet Salgado