YAMIL A. ORTIZ PAGAN
Kissimmee,FL
Summary
Obtain a position in a dynamic company to be able to show my skills working either as an individual or as a member of a group and have the opportunity of professional growth.
High motivated and organized, I am a practical, objective and decided professional. I am able to work under pressure and without supervision. I work effectively in the administration and have the ability to work with customers and co-workers.
Overview
14
14
years of professional experience
Work History
Rural Mail Carrier
USPS, United States Postal Service
02.2020 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Maintained records on customers with mail forwarding and change of address requests.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Reduced late deliveries by maintaining an organized and efficient route schedule.
- Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
- Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Identified postage discrepancies and escalated for resolution to limit customer delays.
Volleyball Instructor
Nona Sports
08.2019 - 02.2020
- Built relationships with players'' families to encourage support for the team, resulting in increased morale both on and off the court.
- Created a safe and inclusive environment for all participants, fostering mutual respect and appreciation for diversity among players.
- Organized and managed team schedules, ensuring prompt attendance at practices, games, and tournaments.
- Increased team cohesion by fostering a positive and collaborative environment during practice sessions and games.
- Consistently reinforced importance of teamwork emphasizing how each individual''s contribution impacts overall team success, resulting in stronger bonds among players.
- Evaluated players'' skill levels to provide targeted feedback, leading to noticeable improvements in gameplay.
- Maintained open lines of communication with athletes addressing any concerns or questions, demonstrating genuine investment in their growth as volleyball players and individuals.
- Conducted regular player assessments, identifying areas for improvement and setting achievable goals for skill development.
- Enhanced player performance by designing and implementing specialized training programs tailored to individual strengths and weaknesses.
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Monitored and evaluated performance of athletes to identify weaknesses and provide feedback for further improvement.
- Reviewed and updated game strategies and techniques to optimize training sessions.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Prepared athletes for special competitions and tournaments.
- Developed and implemented useful and progressive training plans to improve skills of athletes of all ages and abilities.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Facilitated group coaching sessions and provided individual coaching support.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
Customer Relations Division Investigator
Puerto Rico Telephone Company /Claro
07.2016 - 08.2019
- Represent the Company in administrative and judicial forums
- (FCC, BBB, Ombudsman, JRTPR, DACO)
- Coordinate the solution of claims generated by customers
- Perform field visits in order to gather information and data for cases
- Participate in meetings with Staff members and Legal Department
- Make recommendations of cases depending upon the laws, practices and procedures established
- Participate in special studies and Company projects
- Examines information in system
- (Register, Add, Eliminate or Modify)
- Submit recommendations for change
- Identify tendencies of customer claims in order to establish effective methods to prevent them from reoccurring
- UAT Tester
- (Responsible for the approval of online versions for the Retention and Billing Systems)
- Participate in seminars offered by the Company
- And more…
Customer Service Coordinator
Puerto Rico Telephone Company /Claro
04.2011 - 07.2016
- Make phone calls to customers regarding plans, services or billing
- Process adjustments within established parameters
- Register transactions in systems
- Prepare billing and payment relation analysis
- Identify and fix payments on customer accounts
- Refer cases to the corresponding departments
- Inform customers the result of their claims
- (Fraud, Suspension, Billing, Cancellation)
- Redact letters to customers
- UAT Tester
- (Responsible for the approval of online versions for the Retention and Billing Systems)
- And more…
Administrative Assistant
Puerto Rico Telephone Company /Claro
08.2010 - 04.2011
- Clerical work
Education
BBA - Political Science
University of Puerto Rico, Río Piedras Campus
01.2005
Rutgers University
Newark, NJ01.1997
Skills
- Bilingual (English/Spanish)
- Computer Skills
- Route Planning
- Attention to Detail
- Teamwork and Collaboration
- Time Management
- Dependability
- Prioritization
- Reliability
References
Available upon request.
Timeline
Rural Mail Carrier
USPS, United States Postal Service
02.2020 - Current
Volleyball Instructor
Nona Sports
08.2019 - 02.2020
Customer Relations Division Investigator
Puerto Rico Telephone Company /Claro
07.2016 - 08.2019
Customer Service Coordinator
Puerto Rico Telephone Company /Claro
04.2011 - 07.2016
Administrative Assistant
Puerto Rico Telephone Company /Claro
08.2010 - 04.2011
BBA - Political Science
University of Puerto Rico, Río Piedras Campus
Rutgers University
Similar Profiles
Kawana RuleKawana Rule
Material Mail Handler at USPS, United States Postal ServiceMaterial Mail Handler at USPS, United States Postal Service
Kenneth ProulxKenneth Proulx
Building Equipment Mechanic at United States Postal Service, USPSBuilding Equipment Mechanic at United States Postal Service, USPS
Brittany McLaneBrittany McLane
Mail Carrier at USPS, United States Postal ServiceMail Carrier at USPS, United States Postal Service
Theresa A. De GanoTheresa A. De Gano
City Letter Carrier at USPS (United States Postal Service)City Letter Carrier at USPS (United States Postal Service)
SANDRA DELGADOSANDRA DELGADO
Customer Service Representative at GuidehealthCustomer Service Representative at Guidehealth