Summary
Overview
Work History
Education
Timeline
Generic

Yamily Santana Soto

Staten Island,NY

Summary

Compassionate and driven professional with strong background in providing assistance to individuals and communities in need. Possesses strong problem-solving and interpersonal skills and commitment to providing exceptional customer service. Stays calm under pressure and responds quickly and effectively to emergency situations.

Overview

7
7
years of professional experience

Work History

Employment Community Support Professional

AHRC
04.2023 - Current
  • Participate as an interdisciplinary team member, attending case conferences, staff meetings, and parent meetings as appropriate
  • Create and maintain excellent relationships with EBS staff for the purpose of preparing job seekers for success in employment
  • Provide coverage within the program in the event of excessive staff absences
  • Counsel participants in both group and individual settings
  • Ensure the program complies with New York State regulations, Department of Labor regulations, and the Federal and Workforce Investment Act
  • Establish relationships in the community and coordinate outreach events to recruit new enrollees into programs.
  • Translate for parents and documents from English to Spanish.

Community Support Professional

AHRC
03.2022 - 03.2023
  • Support individuals with disabilities in leading self-directed lives
  • Assists program participants in managing daily life aspects by utilizing habilitative
  • Strategies and providing support in a manner that builds on individual strengths and capabilities and maximizes choices.
  • Participated in community events and activities to increase awareness of available social services.
  • Aided in identification of individuals and families in need of social services to provide benefits and resources.

Call Center Representative

E-Z Pass
09.2020 - 02.2022
  • Obtains client information by answering telephone calls, interviewing clients, and verifying information
  • Determines eligibility by comparing client information to requirements
  • Establishes policies by entering client information confirming pricing
  • Informs clients by explaining procedures, answering questions, and providing information.

Supervisor

Dunkin Donuts
05.2017 - 10.2020
  • Talk to employees in, though, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements respectfully
  • Deploy team members appropriately to meet guests’ needs and service standards throughout the shift
  • Support training of Crew Members as directed by General Manager or Assistant Manager
  • Communicate goals and hold team members accountable for performance during shift
  • Hold guests as the highest priority and role model exceptional guest service
  • Drive a sense of urgency through Crew Members to satisfy guests’ needs and resolve problems

Education

Master’s Degree of Science - Criminal Justice

University of South California
Los Angeles, CA

Bachelor of Arts Degree - Psychology State

Pennsylvania State University

Associates of Arts Degree - Psychology

Union County College
Cranford, NJ

Timeline

Employment Community Support Professional

AHRC
04.2023 - Current

Community Support Professional

AHRC
03.2022 - 03.2023

Call Center Representative

E-Z Pass
09.2020 - 02.2022

Supervisor

Dunkin Donuts
05.2017 - 10.2020

Master’s Degree of Science - Criminal Justice

University of South California

Bachelor of Arts Degree - Psychology State

Pennsylvania State University

Associates of Arts Degree - Psychology

Union County College

Similar Profiles

CREATE PROFILE
Yamily Santana Soto