Yamily Santiago
Belleville
Summary
Teacher Assistant/Paraprofessional with 13+ years of experience in creating inclusive learning environments for special needs students. Demonstrates expertise in classroom management, individualized education plan implementation, and enhancing student engagement through tailored support. Committed to fostering student development and collaboration, with proven skills in effective communication and problem-solving within educational settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Substitute teacher/TA
SCOOT at Newark
01.2024 - Current
- Streamlined behavior strategies, boosting educational outcomes.
- Adapted lesson plans to diverse learning needs, enhancing overall student comprehension
- Collaborated with teachers to maintain continuity in curriculum delivery during absences
Job coach, Paraprofessional, TA
The Deron School of New Jersey at Montclair, NJ
01.2023 - 01.2024
- Support educational activities for special needs students, fostering a collaborative learning environment
- Enhance student engagement and participation through tailored educational support
- Assist in implementing individualized education plans, ensuring measurable academic progress
- Coordinate with teachers to address student challenges, promoting effective problem-solving
- Contribute to a supportive classroom atmosphere, positively impacting student development
- Guide and educate special needs students, fostering inclusive learning environments and promoting individual growth through tailored support strategies
Customer Service Agent/Fedex Courier
Fedex at East hanover nj
01.2011 - 01.2022
- Boosted customer satisfaction through effective and efficient package distribution.
- Coordinated logistics, ensuring timely deliveries and resolving delivery challenges promptly
- Maintained accurate records, improving tracking systems and reducing delivery errors
- Built and maintained strong client relationships.
- Implemented safety protocols, minimizing accidents and ensuring compliance with regulations
Customer Service Representative
Eastwick Colleges
09.2016 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Coding associates - Medical billing and coding
Eastwick College-Nutley
Nutley01.2016
NA - undefined
Essex County College
Newark01.2010
Skills
- Customer service
- Typing
- CPT Coding
- Medical Coding
- Courier
- Childcare
- Medical Billing
- Telemarketing
- Classroom Management
- Special Education
- Conflict Resolution
- Critical Thinking
- Team Collaboration
- Creativity
- Adaptability
Certification
- MOS (October 2016)
- CCA - Certified coding associate (October 2016)
- Substitute Teaching Certification (May 2024 to May 2029)
- Teaching Certification
Languages
English
Spanish (Proficient)
Accomplishments
I have built a strong relationship with customer service careers.
I have learned to utilize these skills and abilities to foster strobg connections either customers no matter the setting or challenges.
I aim to help resolve needs or concerns between both customers and the companies i have worked diligently for.
Timeline
Substitute teacher/TA
SCOOT at Newark
01.2024 - Current
Job coach, Paraprofessional, TA
The Deron School of New Jersey at Montclair, NJ
01.2023 - 01.2024
Customer Service Representative
Eastwick Colleges
09.2016 - 04.2019
Customer Service Agent/Fedex Courier
Fedex at East hanover nj
01.2011 - 01.2022
Coding associates - Medical billing and coding
Eastwick College-Nutley
NA - undefined
Essex County College
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