YAMIN AGUIRRE
Conway,South Carolina
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
American Customer Care Inc.
Southington , CT
2024.02 - Current
- Analyze and collect customer information to prepare service work orders.
- Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Demonstrate excellent customer service skills by responding to emails in a timely and professional manner.
- Process work orders accurately according to established guidelines and timelines.
- Participate in weekly team meetings to discuss progress towards goals set by management team.
- Verify accuracy of data entry into company database system.
Medicaid Specialist
Conduent
Conway , South Carolina
- Current
- Provided comprehensive support to clients regarding Medicaid eligibility and enrollment requirements.
- Responded promptly to inquiries from clients concerning their benefit status
- Implemented quality assurance measures to ensure compliance with applicable laws and regulations governing the program.
- Maintained accurate documentation of all activities within the department including but not limited to case notes, audits, and financial records.
Front Dest Dental Receptionist
Little River Medical Center
Conway , South Carolina
2021.05 - 2023.05
- Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments.
- Processed referrals to specialists when required by the dentist.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Verified patient's eligibility for benefits under various insurance plans.
- Managed front desk operations including scheduling appointments, collecting payments.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
Owner Services Representative
Capital Vacations
Myrtle Beach , South Carolina
2020.08 - 2021.05
- Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively.
- Identified opportunities for cross-selling additional products or services.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Educated customers about the brand to initiate excitement about company's misson and values
- Received and processed payments for maintenance accounts.
- Navigated multiple computer systems and applications and utilized search tools to find information for customer inquiries
- Created vacation reservations
Activity Director
Club Ocean Wyndham Boulevard
North Myrtle Beach , South Carolina
2019.07 - 2020.08
- Assessed client's physical abilities, interests, and limitations in order to develop an appropriate activity plan for them.
- Encouraged individuals to take part in entertainment and recreational activities.
- Planned and coordinated recreational activities for residents, provided socialization opportunities to promote physical,mental and emotional wellbeing
- Ensured compliance with all state regulations regarding safety protocols and infection control measures.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Performed regular maintenance checks on equipment used during activities.
Candle Maker
Habersham Candle Company
Cornelia , Georgia
2018.10 - 2018.12
- Expertise in packaging finished candles according to customer specifications.
- Packaged finished products for shipment according to company standards.
- Engraved and stamped identifying symbols,letters and numbers on products.
- Competent in ensuring that all products meet quality standards.
Retail Sales Associate
P.S. From Aeropostal
Conway , South Carolina
2016.03
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Operated point-of-sale systems accurately to process payments from customers.
Education
High School Diploma -
Early College High School
Conway, SC06.2018
Associate of Arts -
Horry Georgetown Technical College
Conway, SC05.2018
Medical Coding
Professional Medical Training Center
Conway, SCSkills
- Interpersonal Skills
- Computer Proficiency
- Customer Service
- Office Administration
- Attention to Detail
- Resilient
- Bilingual
- Data Entry
- Conflict Resolution
Languages
- Spanish, Fluent
- English, Fluent
Languages
Spanish
Professional
English
Professional
Timeline
Customer Service Representative
American Customer Care Inc.
2024.02 - Current
Front Dest Dental Receptionist
Little River Medical Center
2021.05 - 2023.05
Owner Services Representative
Capital Vacations
2020.08 - 2021.05
Activity Director
Club Ocean Wyndham Boulevard
2019.07 - 2020.08
Candle Maker
Habersham Candle Company
2018.10 - 2018.12
Retail Sales Associate
P.S. From Aeropostal
2016.03
Medicaid Specialist
Conduent
- Current
High School Diploma -
Early College High School
Associate of Arts -
Horry Georgetown Technical College
Medical Coding
Professional Medical Training Center
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