Yamina Canepa
Miami,United States
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
5
5
years of professional experience
Work History
Bartender
Toku Miami
09.2023 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bar Lead
Art Priori
03.2023 - 10.2023
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Assisted in marketing efforts for the establishment by creating engaging social media content featuring signature cocktails and promotions.
- Streamlined bar operations by revising standard operating procedures for greater efficiency and consistency.
- Raised customer satisfaction scores by addressing concerns promptly and professionally.
- Implemented safety protocols for staff, minimizing workplace injuries and maintaining compliance with regulations.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Bartender/Server
Turnberry Ocean Residences
01.2021 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Kabobji
04.2019 - 01.2021
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
High School Diploma -
Morris Hills High School
Rockaway, NJSkills
- Bilingual Speaker (Spanish and English)
- Fast learning abilities
- Strong multitasking
- Customer service
- Upselling techniques
- Team player attitude
- Cash handling and processing
- Responsible alcohol service
- Liquor, beer, and wine knowledge
- Memory retention
- Hospitality service expertise
- Clear and effective communication
- Engaging personality
Personal Information
Total Experience: 8+ years in restaurant and customer service industry
Timeline
Bartender
Toku Miami
09.2023 - 05.2024
Bar Lead
Art Priori
03.2023 - 10.2023
Bartender/Server
Turnberry Ocean Residences
01.2021 - 03.2023
Server
Kabobji
04.2019 - 01.2021
High School Diploma -
Morris Hills High School
Similar Profiles
Keon LeeKeon Lee
Head Chef at Toku Sushi FloreatHead Chef at Toku Sushi Floreat
Meyliani SudjutpranotoMeyliani Sudjutpranoto
Chef De Partie at Toku Sushi FloreatChef De Partie at Toku Sushi Floreat
Jasmyn KopuJasmyn Kopu
Kaimahi at Toku Mapihi Maurea Kohanga ReoKaimahi at Toku Mapihi Maurea Kohanga Reo