YAMINA FORD
Charlotte,NC
Summary
Top-performing and resourceful professional with hands-on experience as an Accounts Payable Specialist, Licensed Insurance Agent, and Billing Specialist across the Logistics, Telecommunications, and Insurance sectors. Reliable and organized individual, with a solid emphasis on the efficient management, maintenance, and processing of accounts payable transactions. Completely attentive to overseeing accounts payable reports, pertaining to cash flow, and ensuring correct, and timely payments. Familiar with determining security violations such as malware attacks and breaches, and taking quick necessary action to ensure data and system integrity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fraud and compliance/ Billing and settlement representative
Armstrong Transport Group
02.2020 - Current
- Ensures issues are addressed immediately, and appropriate parties are informed of resolutions.
- Monitor carriers onboarding, verify/update carrier information, request missing documentation, and monitor fraudulent activity.
- Providing risk assessments based on guidelines and procedures.
- Assisting with high call volume customer service and following up on cases and escalations.
Licensed Insurance Agent
ALLSTATE
04.2017 - 02.2020
- Promoted products and services using upselling and other sales strategies.
- Provided coverage option information to assist clients in protecting assets.
- Processed policy endorsements and assisted customers with billing questions and issues.
Commercial Billing and Support Specialist
SPECTRUM
05.2016 - 04.2017
- Performed password resets, some user/device/systems management, and some group management in Active Directory
- Utilized Citrix, Salesforce, VMWare Horizon management and Microsoft office software (Word, outlook, excel)
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Accounts Payable/ Lockbox
BANCTEC
09.2014 - 05.2016
- High volumes of data entry/processing check to the correct customer's lockbox.
- Making sure checks are processed by the deadline to ensure that customers do not receive late fee penalties.
- Inspected paid and unpaid invoices, including cleared payment inquiries, and checked voiding to maintain accurate files and records according to company standards.
- Developed and maintained a filing system for financial information, records, and documents to ensure easily available information.
- Monitored account balances, tracked expenses, prepared analyses of accounts and related financial activity to produce monthly financial reports.
- Maintained A/P files, including unpaid invoices, paid invoices, and permanent vendor files.
Education
Gaston College
Dallas, NCSkills
- Customer Support
- Client Services
- Cross-selling abilities
- Customer Relations
- Check processing
- Invoice Processing
- Data Entry
- Account Reconciliation
- Accounts Payable
Certification
- Property and casualty
Timeline
Fraud and compliance/ Billing and settlement representative
Armstrong Transport Group
02.2020 - Current
Licensed Insurance Agent
ALLSTATE
04.2017 - 02.2020
Commercial Billing and Support Specialist
SPECTRUM
05.2016 - 04.2017
Accounts Payable/ Lockbox
BANCTEC
09.2014 - 05.2016
Gaston College
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