Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yaminah A. Muhammad

Macon

Summary

Detail-oriented administrative professional with experience in data entry, records management, and clerical support within healthcare and customer service environments. Expertise in organizing and maintaining physical and electronic files ensures accuracy, confidentiality, and compliance with privacy regulations. Proficient in Microsoft Office and various digital tools, capable of processing high volumes of information while consistently meeting strict deadlines. Recognized for enhancing workflow efficiency, driving process improvements, and delivering exceptional service to internal and external stakeholders.

Overview

6
6
years of professional experience

Work History

Picker – Footwear Department

Academy Sports + Outdoors
04.2025 - Current
  • Accurately select and process an average of 200+ footwear orders daily using handheld scanners, achieving 98% order accuracy rate.
  • Maintain accurate inventory records by identifying and reporting discrepancies, contributing to improved stock management.
  • Organize and stage products efficiently for shipping, meeting tight deadlines in a fast-paced environment.
  • Collaborate with team members to consistently meet or exceed daily productivity goals.

Product Expert (Remote)

TurboTax
12.2023 - 04.2024
  • Managed 40–60 inbound support calls per shift, guiding customers through accurate document completion while preserving data integrity.
  • Maintained strict confidentiality of sensitive personal and financial information in compliance with federal privacy regulations.
  • Documented and escalated recurring technical issues to improve support processes and user experience.

Medical Receptionist

Oral and Maxillofacial Surgery Center
10.2022 - 01.2023
  • Entered, updated, and maintained 100+ patient records weekly in compliance with HIPAA and confidentiality standards.
  • Verified insurance coverage, scheduled appointments, and processed co-payments to streamline patient flow.
  • Managed a high-volume multi-line phone system, directing inquiries promptly and accurately.
  • Supported office operations through data entry, document scanning, filing, and supply inventory management.

E-Commerce Associate

Kroger
05.2019 - 10.2022
  • Prepared and fulfilled an average of 50+ customer orders daily, ensuring accuracy and timely pickup.
  • Monitored inventory and resolved discrepancies, improving operational efficiency and product availability.
  • Provided training and guidance to new associates, enhancing team productivity and adherence to company protocols.

Education

B.S. - Health Service Administration (Information Technology minor)

Middle Georgia State University
Macon, GA
05.2023

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Google Workspace (Docs, Drive)
  • Data Entry & Records Management (Physical/Electronic)
  • Confidentiality & HIPAA Compliance
  • Attention to Detail & Accuracy
  • Organizational & Time Management Skills
  • Process Improvement Support
  • Written & Verbal Communication
  • Data entry

Timeline

Picker – Footwear Department

Academy Sports + Outdoors
04.2025 - Current

Product Expert (Remote)

TurboTax
12.2023 - 04.2024

Medical Receptionist

Oral and Maxillofacial Surgery Center
10.2022 - 01.2023

E-Commerce Associate

Kroger
05.2019 - 10.2022

B.S. - Health Service Administration (Information Technology minor)

Middle Georgia State University