Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
Timeline
Generic

YAMINAH CALINDA

Yonkers,NY

Summary

Observant, hardworking, empathetic and consistent. The main career goal is to become a mental health therapist and own a private practice. A job setting where growth and improvement on new and current skills would be beneficial.

Overview

3
3
years of professional experience

Work History

In Store Shopper

Wholefoods
07.2021 - 04.2024
  • Shopped for online orders placed by customers online; managing over 10+ orders
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
  • Conducted price checks for customers, establishing trust and enhancing their overall experience.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
  • Tracked substitutions and informed customers of changes.
  • Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service through active listening, empathy, and timely problem resolution.
  • Stored perishable items in refrigerated area until customer's pickup.

Counseling Intern

Westchester Educational Opportunity Center
12.2022 - 06.2023
  • Reviewed case files to better assess client needs and proper course of treatment.
  • Maintained high level of patient confidentiality to comply with all federal and company regulations.
  • Counseled clients to help understand and overcome personal, social and behavioral problems.
  • Conducted client consultations and collaborated with other agency professionals to discuss courses of treatment.
  • Encouraged participants to open up and share thoughts at group counseling sessions.
  • Maintained up-to-date clinical documentation via electronic recordkeeping systems.
  • Observed over 6 individuals and groups to assess, evaluate and predict behaviors.
  • Improved client self-awareness by guiding them through exercises in self-reflection, goal-setting, and personal growth.
  • Monitored client progress regularly through detailed documentation, enabling timely adjustments to treatment plans as needed.
  • Maintained confidentiality and adhered to ethical standards throughout all interactions with clients, colleagues, and supervisors.
  • Strengthened client coping skills through teaching stress management techniques and mindfulness practices.

Private Dog Sitter

Self-employeed
04.2021 - 07.2021
  • Supported clients during extended travel by providing consistent updates, photos, and videos of their pets'' activities and well being.
  • Maintained safe and secure spaces for dogs by adhering to strict house rules and guidelines set by pet owners.
  • Ensured timely feeding, walking, and grooming routines for each dog under my care, resulting in contented and well-cared-for pets.
  • Managed challenging situations such as aggression or separation anxiety with patience and professionalism, resulting in calm environment for both pet and pet owner.
  • Conducted thorough pre-sitting consultations with new clients to establish trust and gather important information about the pet''s unique requirements.
  • Maintained a household of three dogs at the same time
  • Increased repeat business through exceptional customer service and creating a trusting environment for both owners and their pets.
  • Developed strong relationships with clients by offering consistent communication regarding their pets'' well-being during sitting periods.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Communicated professionally with pet owners via phone, email, and text.
  • Gave animals proper attention to promote secure environment in owner's absence
  • Adapted to various pet personalities and quirks, creating tailored care plans for each dog''s unique preferences.

Education

Some College (No Degree) -

University At Buffalo
Buffalo, NY

Human Services A.A.S - Social Work

Westchester Community College
Valhalla, NY
05.2023

High School Diploma -

Lincoln High School
Yonkers, NY
01.2018

Non-Degree Seeking -

Rockland Country Day School
Congers, NY
09.2015

Skills

  • Strong Work Ethic
  • Online order fulfillment
  • Mobile payment processing
  • Supply Chain Understanding
  • Customer service skills
  • Communication
  • Empathetic
  • Compassionate
  • Case Management
  • Client Advocacy
  • Self-awareness
  • Cooperative
  • Case Documentation

Awards

  • WCC EOP completion Award (2018)
  • WCC S.T.A.R.T program completion Award (2018)
  • WCC Cross Country Mid –Hudson Conference Award (2018)

Volunteer Experience

John William Montessori School. Location: Kumasi, Ghana Dates: July of 2016 and July of 2017 

I was a teacher Assistant. I assisted Kindergarten teacher with daily classroom tasks, helped students with homework assignments, graded homework and tests, and monitored students during all exams.

Timeline

Counseling Intern

Westchester Educational Opportunity Center
12.2022 - 06.2023

In Store Shopper

Wholefoods
07.2021 - 04.2024

Private Dog Sitter

Self-employeed
04.2021 - 07.2021

Some College (No Degree) -

University At Buffalo

Human Services A.A.S - Social Work

Westchester Community College

High School Diploma -

Lincoln High School

Non-Degree Seeking -

Rockland Country Day School

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YAMINAH CALINDA