Summary
Overview
Work History
Education
Skills
Timeline
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Yaminah Eisermann

Summary

Motivated, hard working Process Assistant experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Demonstrates skill managing and driving multiple projects with minimal supervision and prioritize tasks to meet deadlines. Reliable professional with experience in optimizing administrative and operational processes.

Overview

6
6
years of professional experience

Work History

OTR Process Assistant

Amazon
06.2023 - Current
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to Safety standards.
  • Perform Dispatch. Ensure DSP waves are entering loading area at planned wave start, and loading within planned Loading Area Turnover
  • Monitor safe driving practices and coach as required (Driving under 5 mph, radio is off, seatbelt worn while moving, ignition off, etc.).
  • Identify and address safety hazards within the work area, and participate in safety initiatives
  • Identified and resolved process issues to drive optimal workflow during loadout.
  • Conducted training in Vehicle Safety Audits to AAs to improve safety operations.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Offered data-driven coaching recommendations to DSPs to align with company standard metrics by sending out DBR emails.
  • Assisted coworkers with special tasks on daily basis such as VORR (Vehicle Operational Readiness Rate) and communicated with DSP fleet managers to ensure vehicles from Driving on Out Service Defects.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols for biweekly VSA from goal of 98% to 100% and for OTD from goal of 95% to 95%+
  • Identified areas for improvement and recommended solutions to optimize processes to improve DEA misses.
  • Monitored process performance to ensure compliance with established standards of OTD goal of 95%
  • Provided support to team members in resolving process-related issues during loadout and on road.
  • Analyzed data from multiple sources to identify opportunities for improvement such as Engine off compliance, Service Type Compliance, DVIC quality.
  • Prepared data summarizing physical OTD routes vs flagging late to determine potential misses for corrective action.
  • Participated in meetings with internal teams to discuss process changes or modifications.
  • Facilitated training sessions for staff on how to use newly implemented processes effectively.
  • Ensured accuracy of documents by conducting regular audits and reviews against established standards such as updated DOT BIT inspections, vehicle registrations, and DOT driver certification.
  • Partner with Regional Fleet Manager to execute DA performance goals and fleet standards.

Driver Trainer

Amazon
06.2020 - 06.2023
  • Trained Driver Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily routine
  • Identified driver training needs to make recommendations to manager.
  • Trained 100+drivers how to drive, maneuver and conduct a Vehicle Inspection Audit on a DOT certified vehicle, increasing Step Van Utilization metric from 57% to 100%
  • Worked directly with DSPs to ensure a clean pipeline of new drivers getting into classes as well as assisting hiring managers with identifying account barriers to maintain a faster training turnaround.
  • Provided feedback to Driver Program managers while being part of a Pilot team to launch the new 3 day DA training.
  • Increased site training compliance from 87% to 100% by deep diving and addressing any training gaps
  • Track performance and provide identified retraining and process improvement opportunities to further develop non-CDL driver, DOT regulated training.
  • Collaborated with colleagues and improved teaching practices through hands on learning such as van loading before it was made standard.
  • Worked with all SoCal sites to provide support with training new DTs in their role and AAs for VSA compliance.
  • Supported DUR9 Launch with training DAs needed to support routes
  • Deep dive and identified room for improvements and engage with DSPs to increase Safety and Compliance metrics
  • Worked with OTR SoCal leaders, RFM, and CHP in the DOT Roadside audits, ensuring all vehicles were in compliance.
  • Assisted with scheduling of repairs, fleet levels monitoring, and preventive maintenance.


DSP Delivery Driver

ESHAI CORP DBA COURIER DISTRIBUTION SYSTEMS
11.2017 - 05.2020
  • Responsible for driving a delivery van/box truck to accurately and effectively distribute 500+ packages daily.
  • Help out fellow coworkers with rescues in order to provide faster and on time deliveries.
  • Adhered to all company guidelines and road regulations.
  • Provide the best customer service to Amazon customers.
  • Re-arrange delivery routes to maximize on time commercial deliveries on bulk routes, achieving 100% on time deliveries.
  • Collaborated with OTR to provide ideas and share barriers to improve routing.
  • Established long term customer relationship through prompt and courteous service.
  • Read maps, followed customer delivery instructions, and used GPS technology to make deliveries.

Education

Associate of Science - Business Administration

National University
La Jolla, CA
06.2024

Skills

  • Bilingual
  • DOT certified
  • Detailed oriented
  • Operational Standards
  • Self motivated
  • Training and Development
  • Process Improvement
  • Problem Solving
  • Teamwork
  • Special Projects
  • Operational Efficiency
  • SOP Compliance

Timeline

OTR Process Assistant

Amazon
06.2023 - Current

Driver Trainer

Amazon
06.2020 - 06.2023

DSP Delivery Driver

ESHAI CORP DBA COURIER DISTRIBUTION SYSTEMS
11.2017 - 05.2020

Associate of Science - Business Administration

National University

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Yaminah Eisermann