Yamine Colbert
Manhattan,NY
Summary
An Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Healthcare Customer Service Representative
ResultsCX
Wichita Falls, TX
08.2022 - 07.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Provided comprehensive support to patients by addressing inquires,resolving order issues, placing tickets and facilitating access to healthcare services , ensuring a high level of customer satisfaction while adhering to company protocols.
Overnight Stocker and Receiver
Walmart (Seasonal-Remodel)
Tampa, FL
11.2021 - 06.2022
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Supported checkout operations during busy periods, minimizing customer delays throughout the night.
- Contributed to the successful completion of special projects and displays, aligning with store goals and maintaining timeliness.
- Maintained a positive team atmosphere by providing timely assistance when needed.
Housekeeping and Laundry Attendant
Red Roof Plus+
Poughkeepsie, NY
11.2019 - 07.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Upheld strict confidentiality regarding sensitive information encountered during the course of duty, including guest personal belongings left unattended in their rooms.
Teen Advocate Manager (Hybrid)
Lost Angels Society (NPO)
Manhattan, NY
12.2015 - 10.2019
- Empowered young leaders to advocate for change within their schools by providing guidance in developing student-led initiatives around relevant issues.
- Implemented a comprehensive substance abuse prevention program, providing teens with crucial information regarding addiction risks and coping strategies for stress management.
- Cultivated positive peer relationships by implementing team-building activities and group projects within the classroom setting.
- Partnered with local businesses to provide job shadowing opportunities for high school students interested in exploring specific career paths.
- Flexibility & attention to detail with data entry and reporting
Shift Lead Manager
Taco Bell Restaurant
Poughkeepsie, NY
10.2015 - 10.2019
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Education
Southern New Hampshire University
Hooksett, NHSkills
- Insurance Verification
- Medical terminology knowledge
- Patient confidentiality
- Appointment Scheduling
- Data Entry
- Cleaning
- Organizations
- Call center experience
- HIPAA Compliance
- Administrative and Office Support
- Customer Relationship Management (CRM)
- Sanitation
Certification
- CPR Training - 2023
- OSHA 10 -2017
Timeline
Remote Healthcare Customer Service Representative
ResultsCX
08.2022 - 07.2024
Overnight Stocker and Receiver
Walmart (Seasonal-Remodel)
11.2021 - 06.2022
Housekeeping and Laundry Attendant
Red Roof Plus+
11.2019 - 07.2021
Teen Advocate Manager (Hybrid)
Lost Angels Society (NPO)
12.2015 - 10.2019
Shift Lead Manager
Taco Bell Restaurant
10.2015 - 10.2019
Southern New Hampshire University