Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yamine Colbert

Manhattan,NY

Summary

An Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Remote Healthcare Customer Service Representative

ResultsCX
08.2022 - 07.2024
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Provided comprehensive support to patients by addressing inquires,resolving order issues, placing tickets and facilitating access to healthcare services , ensuring a high level of customer satisfaction while adhering to company protocols.

Overnight Stocker and Receiver

Walmart (Seasonal-Remodel)
11.2021 - 06.2022
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
  • Supported checkout operations during busy periods, minimizing customer delays throughout the night.
  • Contributed to the successful completion of special projects and displays, aligning with store goals and maintaining timeliness.
  • Maintained a positive team atmosphere by providing timely assistance when needed.


Housekeeping and Laundry Attendant

Red Roof Plus+
11.2019 - 07.2021
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Upheld strict confidentiality regarding sensitive information encountered during the course of duty, including guest personal belongings left unattended in their rooms.

Teen Advocate Manager (Hybrid)

Lost Angels Society (NPO)
12.2015 - 10.2019
  • Empowered young leaders to advocate for change within their schools by providing guidance in developing student-led initiatives around relevant issues.
  • Implemented a comprehensive substance abuse prevention program, providing teens with crucial information regarding addiction risks and coping strategies for stress management.
  • Cultivated positive peer relationships by implementing team-building activities and group projects within the classroom setting.
  • Partnered with local businesses to provide job shadowing opportunities for high school students interested in exploring specific career paths.
  • Flexibility & attention to detail with data entry and reporting

Shift Lead Manager

Taco Bell Restaurant
10.2015 - 10.2019
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.

Education

Southern New Hampshire University
Hooksett, NH

Skills

  • Insurance Verification
  • Medical terminology knowledge
  • Patient confidentiality
  • Appointment Scheduling
  • Data Entry
  • Cleaning
  • Organizations
  • Call center experience
  • HIPAA Compliance
  • Administrative and Office Support
  • Customer Relationship Management (CRM)
  • Sanitation

Certification

  • CPR Training - 2023
  • OSHA 10 -2017

Timeline

Remote Healthcare Customer Service Representative

ResultsCX
08.2022 - 07.2024

Overnight Stocker and Receiver

Walmart (Seasonal-Remodel)
11.2021 - 06.2022

Housekeeping and Laundry Attendant

Red Roof Plus+
11.2019 - 07.2021

Teen Advocate Manager (Hybrid)

Lost Angels Society (NPO)
12.2015 - 10.2019

Shift Lead Manager

Taco Bell Restaurant
10.2015 - 10.2019

Southern New Hampshire University

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Yamine Colbert