Yamirca Liriano
Dracut,Massachusetts
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Paraprofessional
Dr. Janice Adie Day School
07.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Therapeutic Support Assistant
The Academy of Lake Hills South
01.2021 - 05.2024
- Support students with behavioral issues & disabilities
- Fostered a sense of community within the learning environment by establishing clear expectations and encouraging open dialogue between peers.
- Promoted emotional well-being among students by providing guidance on navigating personal challenges while balancing academic demands.
- Participated in professional development opportunities, staying current on best practices for special education instruction.
- Improved student behavior and engagement in the classroom through consistent enforcement of rules and positive reinforcement strategies.
- Helped classroom teachers achieve instructional objectives.
Special Education Teacher Assistant
The Dream Academy
01.2018 - 05.2020
- Monitored student progress and adjusted instruction accordingly to maximize academic achievement.
- Supported the development of social skills in students by implementing group work activities and facilitating peer interactions.
- Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
- Assisted students with physical disabilities, ensuring their safety and comfort during daily activities.
Home Health Aide
Better Life At Home, LLC & Tempus Unlimited
01.2013 - 11.2017
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Improved patient well-being by providing compassionate and attentive personal care.
Barista
UMASS INN Conference Center
01.2013 - 01.2015
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Used POS system to accurately enter orders and process payments.
Cafeteria Staff
Joseph McAvinnue Elementary School
01.2012 - 01.2013
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Fostered teamwork by collaborating effectively with colleagues.
- Streamlined food preparation processes for quicker meal delivery to customers.
Insurance Specialist
Clara's Insurance
01.2007 - 11.2011
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Maintained high standards of customer service by building relationships with clients.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Identified and solicited sales prospects in agency databases.
- Negotiated contracts and terms of sale with potential customers.
- Calculated premiums and established payment methods for sales.
Cashier
Lowe's
01.2007 - 11.2007
- Served as cashier
- Counted bank at the end of shift
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Certificate - Second Language instruction
Frederick Assad Abisi Adult Education Center
Lowell, MA01.2016
Certificate - Home Health Aide Training Program
Spectrum Healthcare Training Center, Inc.
Lowell, MA01.2014
Certificate - Virtus Certification
All Saints School
Manassas, VA01.2009
Bachelors in Executive Assistance -
Universidad Tecnológica De Santiago
Santiago, DR11-1989
Skills
- Instructional support
- Teaching assistance
- Adaptive technology
- Meticulous attention to detail
- Information confidentiality
- Time Management and Organizational Skills
- Problem-Solving
- Analytical Skills
- Communication Skills
- Proper phone etiquette
Training
- Spectrum Healthcare Training Center, Inc., Lowell, MA, 05/14, Home Health Aide Program
- Frederick Assad Abisi Adult Education Center, Lowell, MA, 05/16, Second Language instruction
- Professional Crisis Management, Clermont, FL, 05/19, Professional Crisis Management Program
- Florida Department of Children & Families, Online, 05/21, Identifying & Reporting Child Abuse & Neglect
- Navigate360, LLC, Online, 05/21, AlerT Active Shooter Response Staff Training
- Navigate360, LLC, Online, 05/22, ALICE Training
- Kognito.com, Online, 05/22, At-Risk for Middle & High School Educators Training
- Ukeru Systems, Mascotte, FL, 05/22, The 'Least Resistance' Approach to Crisis Management Training
- Mitnick Security Consulting, Online, 05/23, 2023 Kevin Mitnick Security Awareness Training
- National Counseling for Mental Well-Being, 05/23, Youth Mental Health First Aid USA Training
- Registered Behavior Technician, 05/23, 40 Hour Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Paraprofessional
Dr. Janice Adie Day School
07.2024 - Current
Therapeutic Support Assistant
The Academy of Lake Hills South
01.2021 - 05.2024
Special Education Teacher Assistant
The Dream Academy
01.2018 - 05.2020
Home Health Aide
Better Life At Home, LLC & Tempus Unlimited
01.2013 - 11.2017
Barista
UMASS INN Conference Center
01.2013 - 01.2015
Cafeteria Staff
Joseph McAvinnue Elementary School
01.2012 - 01.2013
Insurance Specialist
Clara's Insurance
01.2007 - 11.2011
Cashier
Lowe's
01.2007 - 11.2007
Certificate - Home Health Aide Training Program
Spectrum Healthcare Training Center, Inc.
Certificate - Virtus Certification
All Saints School
Certificate - Second Language instruction
Frederick Assad Abisi Adult Education Center
Bachelors in Executive Assistance -
Universidad Tecnológica De Santiago
Similar Profiles
Jesus TaverasJesus Taveras
Customer Service Representative at Janice Driving SchoolCustomer Service Representative at Janice Driving School
Mary Julia KilloughMary Julia Killough
Shadowing Student at Dr. Tom Day And Dr. Ruth Ann ReardonShadowing Student at Dr. Tom Day And Dr. Ruth Ann Reardon
RAHUL SHARMARAHUL SHARMA
Sr Manager(Manufacturing and Projects) at Adie Broswon Corporation Pvt.Ltd.Sr Manager(Manufacturing and Projects) at Adie Broswon Corporation Pvt.Ltd.