Yamirka Larsen
Sunrise,FL
Summary
Dynamic IT Analyst and Business Operations professional with a proven track record at enhancing user experience and operational efficiency through expert data analysis and strategic thinking. Excelled in risk assessment and collaborative project planning, achieving significant improvements in KPIs and user satisfaction.
Overview
17
17
years of professional experience
Work History
IT Analyst *Contract*
Southern Glazer's Wine And Spirits
03.2024 - 06.2024
- Gather, analyze and interpret requirements and data
- Submit reports to the relevant department heads and management
- Help management and other teams achieve business goals and needs
- Formulate documentation and track and reconcile data
- Attend PMO, Resource Demand and other meetings as assigned.
- Define, track and monitor KPIs
- Document requirements as governed by the SGWS PMO
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Identify risks, work with audits on a monthly basis
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
Business Operations Analyst *Contract*
CAI / Cordis
11.2022 - 12.2023
- Analyze and audit business processes to identify inefficiencies and areas for improvement.
- Perform day to day by utilizing Oracle Analytics Cloud, GHX, JDE & Power BI, Service Now, Excel, Power Point, MS0365
- Utilize data-driven insights to develop strategies for enhancing operational efficiency and effectiveness.
- Collaborate with cross-functional teams on projects to Resource Demand and Supply Management strategies to optimize resource allocation and enhance operational efficiency.
- Implement financial analysis utilizing Excel & Power BI to address operational challenges and drive continuous improvement.
- Monitor key performance indicators (KPIs) and metrics to track progress and measure success.
UAT Analyst
MEDNAX
05.2022 - 11.2022
- Enhanced team collaboration by facilitating communication between developers, business analysts, and end-users to resolve issues during the UAT phase.
- Improved user satisfaction by collaborating with end-users to understand their requirements, pain points, and expectations for application functionality.
- Collaborate with stakeholders to understand project requirements and user stories.
- Perform day to day functions utilizing Jira, proprietary API, SQL, Nextgen, MS O365, Excel, Visio, Service Now, SharePoint, Citrix environments, Optimization, Post implementation testing, Virtual Desktop Interface, and Crystal Reports.
Develop test plans and test cases based on user stories and acceptance criteria. - Execute test cases to validate software functionality and ensure it meets user needs.
- Identify, document, and prioritize defects or deviations from expected behavior.
- Communicate effectively with development teams to resolve issues and ensure timely delivery.
- Conduct regression testing to ensure previously fixed defects do not reoccur.
- Performed monthly SQL Patching, Server Migration testing.
Technical Support Analyst & Surgical Scheduler
SURGERY CENTER OF WESTON
09.2017 - 12.2021
- Provide Tier 1 & 2 technical support to entire staff before escalation & provide application support.
- Participate as a team member, exhibiting ownership, initiative, and effective communication with the clinical team & Mgmt.
- Work with Pre-admission Nurses & Medical Records staff to ensure all files are available and back up protocol are in place.
- Worked as a EMR technical liaison with Clinical Director and Nurse Managers
- Provided functional testing of Pre-registration application.
- Utilized Excel, MS Word and proprietary EMR in day-to-day functions.
Client Service Representatvie
Pediatrics Associates
12.2014 - 09.2017
- Serve as the primary point of contact for clients, providing exceptional customer service and support.
- Conduct training sessions for new users to onboard them onto the EMR platform and ensure proper utilization.
- Maintain a thorough understanding of healthcare regulations and compliance standards relevant to EMR usage.
- Document client interactions, inquiries, and resolutions accurately in the client management system.
- Proactively follow up with clients to ensure resolution of issues and solicit feedback on their experience.
Sales & Technical Support
Arise
11.2011 - 11.2014
- Improved customer retention rates by addressing their needs with tailored solutions and prompt problem resolution.
- Assisted in the creation and maintenance of an internal knowledge base, allowing for quick and easy access to essential information by all team members.
- Identified areas for improvement in existing products, collaborating with engineering teams to implement enhancements based on customer feedback.
- Increased overall efficiency within the support team by developing standardized templates for common tasks such as reporting bugs or escalating issues to higher management.
- ·Worked with Apple, AT&T, Turbo Tax and Amazon to provide sales, technical & customer support.
- Work with little to no supervision as a work from home agent.
- Attend meetings that provide feedback along with surveys to increase productivity with other agents.
Office Manager
Ascent Diagnositc
06.2009 - 11.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Manage billing invoices to satellite office for processing as well as office schedule, charts and patients check in/out.
- Provide all Tier1 Technical support and escalate when necessary.
Help Desk Support
GMed
01.2007 - 03.2009
- Serve as the primary point of contact and provided EMR post implementation support to clients nationwide with software/network issues via RDP, PC Anywhere, Cisco VPN & Web Ex.
- Assist and collaborate with Q/A in testing software for future version release.
- Document all support interactions, including issue details, troubleshooting steps, and resolutions, accurately in the help desk ticketing system.
- Prioritize and manage help desk tickets based on urgency, impact, and SLA’s ensuring timely response.
- Remote Support to troubleshoot Electronic Medical records application issues.
- Assist with SQL Database when needed & support all EMR and EHR issues.
Education
CAPM Certification - CAPM
PMI.ORG
Remote 03.2024
ISTQB Certified - Software Testing
ATSQA.ORG
Remote05.2023
Bachelor of Science - Networking Technology
Kaplan University
Miramar FL 01.2011
Skills
- Risk Assessment
- Requirements Gathering
- Data Analysis
- Microsoft Office Suite
- Strategic Thinking
- Collaborative mindset
- Project Planning
- Results Orientation
- Manual Testing
- Test case design
- Functional Testing
- Security awareness
- Software Installation
- Logging support tickets
- Network Troubleshooting
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IT Analyst *Contract*
Southern Glazer's Wine And Spirits
03.2024 - 06.2024
Business Operations Analyst *Contract*
CAI / Cordis
11.2022 - 12.2023
UAT Analyst
MEDNAX
05.2022 - 11.2022
Technical Support Analyst & Surgical Scheduler
SURGERY CENTER OF WESTON
09.2017 - 12.2021
Client Service Representatvie
Pediatrics Associates
12.2014 - 09.2017
Sales & Technical Support
Arise
11.2011 - 11.2014
Office Manager
Ascent Diagnositc
06.2009 - 11.2011
Help Desk Support
GMed
01.2007 - 03.2009
CAPM Certification - CAPM
PMI.ORG
ISTQB Certified - Software Testing
ATSQA.ORG
Bachelor of Science - Networking Technology
Kaplan University
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