Yamis Ortega
Atlanta,GA
Summary
Proven Supervisor of Operations at JROD Cleaning Services, enhancing operational efficiency and customer satisfaction through expert time management and interpersonal communication. Skilled in computer applications and problem-solving, achieving significant results in compliance and team collaboration. Demonstrated reliability in fast-paced environments, excelling in both individual and team settings.
Overview
5
5
years of professional experience
Work History
Assistant
AYC Contructions
02.2022 - Current
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Greeted guests in with friendliness and professionalism.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased customer service success rates by quickly resolving issues.
Supervisor of Operations
JROD Cleaning Services
02.2020 - 02.2022
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Completed bi-weekly payroll for 7 employees.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
High School Diploma -
ICT Capotillo
Santo Domingo, Dominican Republic06.1993
Skills
Fast Learner
Time Management
Computer Skills
Team Collaboration
Verbal and written communication
Relationship Building
Schedule and calendar management
Interpersonal Communication
Reliability
Effective Communication
Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Assistant
AYC Contructions
02.2022 - Current
Supervisor of Operations
JROD Cleaning Services
02.2020 - 02.2022
High School Diploma -
ICT Capotillo
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