Van Lequerique Laboy
Trujillo Alto,PR
Summary
Willing to grow and adapt according to the work environment to acquire new experiences and expand my knowledge in a new organization that promotes learning along with leadership growth.
Overview
3
3
years of professional experience
Work History
Claims Processor Representative
Carelon Global Solutions
San Juan, PR
05.2023 - Current
- Obtained extensive training on various operating processing systems such as CWS, Facets and Macess, while also acquiring extensive knowledge on many processing instruction documents
- Tasked with interpreting data from various Medicaid medical claims while applying the appropriate processing solutions.
Member Services Representative
Call Center Systems - CenTrek
San Juan, PR
08.2022 - 04.2023
- Responsible for assisting members listed with Medicaid/Medicare under the Center’s Plan for Healthy Living
- Assistance includes calling the assigned case manager, assisting with transportation requests to medical appointments, placing orders under a long-term plan (increased hours of care), etc
- Trained for other departments, including HOCS Support and Revival.
Guest Services Agent
Wyndham Grand Rio Mar Beach Resort & Spa
Rio Grande, PR
07.2021 - 03.2022
- Trained as a front desk agent, capable to receive high volume calls as a PBX operator and aided customer with a satisfactory service meeting their every needs.
Education
Bachelors in Psychology -
Walden University
Minneapolis, MN01.2019
Culinary Arts Specialist -
Escuela Hotelera De San Juan
San Juan, PR06-2015
High School Diploma -
Colegio Santa Rosa Superior
Bayamon, PR01.2010
Skills
- Fully Bilingual (Spanish and English)
- Excellent Communication
- Conflict Management
- Teamwork and Collaboration
- High knowledge with computers programs and applications
- Data Entry
- Spreadsheet Building
Timeline
Claims Processor Representative
Carelon Global Solutions
05.2023 - Current
Member Services Representative
Call Center Systems - CenTrek
08.2022 - 04.2023
Guest Services Agent
Wyndham Grand Rio Mar Beach Resort & Spa
07.2021 - 03.2022
Bachelors in Psychology -
Walden University
Culinary Arts Specialist -
Escuela Hotelera De San Juan
High School Diploma -
Colegio Santa Rosa Superior
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