Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Yamrote Lakew RPh

Galena,OH

Summary

Self-motivated healthcare professionals bring proven leadership, organizational, and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements: excellent history of retaining clients and talented staff. Talented Administrator is highly successful at motivating teams and streamlining operations: analytical problem solver and persuasive communicator with a talent for thinking outside the box for creative solutions. Forward-thinking Operations Specialist brings over ten years of expertise in healthcare administration for the pharmacy sector and home healthcare businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies. Proficient in Microsoft Word, Microsoft Excel, Epic, Alora, and Liberty software. Reliable business professional with experience in project management, process improvement, and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

21
21
years of professional experience
1
1
Certificate

Work History

Administrator

Shine Home Healthcare
09.2016 - 04.2023
  • As an administrator, I was responsible for developing company goals, staying informed about regulations and management issues, promoting cooperation and communication, managing fiscal activities, overseeing care delivery and patient outcomes, and ensuring compliance with laws and policies.
  • As the director of nursing, I was responsible for ensuring compliance with regulations, supervising clinical activities and staff, recruiting and training staff, coordinating care across disciplines, participating in agency planning and evaluation, and developing and implementing policies and procedures to guide care delivery and ensuring that care meets professional standards and patient needs, monitoring compliance with laws and policies, and addressing complaints or deficiencies as needed.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Confirmed accurate completion of forms and reports for each program participant's admission, transfer, or discharge.
  • Collected, validated, and distributed information to employees.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Managed payroll, transactions, invoicing, and budgeting to decrease financial inconsistencies.
  • Assisted executive leaders in decision-making by creating daily reports to advise leaders on corrective actions and process improvements.
  • Reduced recordkeeping errors by precisely handling financial transactions, journal entries, and accounts payable and receivable activities.
  • Drove workflow improvements by streamlining processes.
  • Conducted in-depth troubleshooting of program problems and employee concerns and recommended corrective actions to resolve issues.
  • Managed bi-weekly payroll employees, insurance matters, workman's compensation, and compliance reporting.
  • Increased revenue by developing essential programs focused on promoting business.

Pharmacy Manager

Whitehall Pharmacy
01.2011 - 04.2023
  • Coordinate the pharmacy's overall administration and lead the development of the long-term strategic direction of the pharmacy.
  • Established annual marketing plan while driving relationships with third-party payers, vendors, and the extended business community
  • Monitor the hiring, orientation, and development of staff.
  • Developing systems to support ongoing professional development
  • Perform daily management of pharmacy; supervise all aspects of pharmacy operation.
  • Extensive experience in inventory management
  • Communicated regularly with emergency rooms, physician's offices, and insurance companies regarding patients' medication and possible interactions or side effects.
  • Supervised a team of 2 pharmacy technicians.
  • Ordered all pharmacy supplies and kept a check on inventory levels.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Developed policies and procedures for effective pharmacy management.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Offered patients and patrons information on various immunizations.
  • Compare prescription details against safety standards and insurance requirements to support patients.
  • Communicated with patients, ensuring that medical information was kept private.
  • Implemented procedures necessary for compounding, mixing, packaging, and labeling.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, local, state, and federal guidelines relating to HIPAA, benefits administration, and general liability.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Conducted literature and coding reviews to adhere to state and federal standards.
  • Implemented best practice standards for billing resulting in a substantial reduction of accounts receivable delays.

Pharmacy Manager

Wal-Mart Pharmacy
01.2009 - 01.2011
  • Manage a high-volume pharmacy and OTC department to meet sales goals and oversee the dispensing of safe and accurate prescriptions to our patients/customers.
  • Monitor staff hiring, orientation, and development according to company guidelines.
  • Vaccinated patients provide immunity against influenza, pneumonia, and other diseases.
  • Offered patients and patrons information on various immunizations.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Collaborated with store manager to maintain daily operations.
  • Educated patients on possible drug interactions, potential side effects, and optimal administration methods.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Ordered all pharmacy supplies and kept a check on inventory levels.
  • Compare prescription details against safety standards and insurance requirements to support patients.
  • Communicated with patients, ensuring that medical information was kept private.
  • Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, local, state, and federal guidelines relating to HIPAA, benefits administration, and general liability.
  • Supervise a staff of pharmacists and pharmacy technicians in maintaining a highly profitable department.
  • Assured that all my staff provided exceptional customer service and patient care.
  • Supervised a team of 6 pharmacy technicians.

Staff Pharmacist/ Relief Pharmacist

Kroger Pharmacy
01.2005 - 01.2009
  • Perform the daily task of a pharmacist, such as accurate dispensing of prescriptions, communicating with prescribers to resolve any potential drug-drug interactions and counseling patients in the safe and effective use of prescription medications and OTC medications.
  • As a relief pharmacist, I traveled within the Kroger Pharmacy chain to fill in and perform the daily duties of a pharmacist.
  • Provide exceptional customer service and patient care.
  • Checked prescriptions for appropriate dosage, drug interactions, allergies, and contra-indications before dispensing medications.
  • Effectively resolved insurance rejections and other billing issues.
  • Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
  • Communicated regularly with physicians, nurses, insurance companies, and managed care organizations.
  • Enthusiastically answered medications and side effects questions and printed out detailed pharmaceutical information for customers.
  • Supervised dispensation of controlled substances using careful oversight and audit procedures.
  • Provided medication therapy management to patients using Outcomes.
  • Inspected drug storage sites, monitored expiration dates, and verified proper supply levels.
  • Complied with all federal laws, company policies and procedures, and state regulations regarding intern, technician, and assistant training and licensure.
  • Conducted blood pressure screenings and counseled patients on hypertension.

Staff Pharmacist-Clinical Pharmacist

Ohio State University Hospital
01.2004 - 01.2005
  • Work alongside a team of Pharmacists in an in-patient pharmacy setting to ensure the correct medication delivery to every patient’s room.
  • Advised physicians and nurses on how to dose medications properly.
  • Adhered to pharmacy laws and code of ethics.
  • Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
  • Assist in the preparation of IV medications and assist and consult floor nurses and physicians with any medication-related questions.
  • Partnered with physicians and other members of the healthcare team to optimize patient care through the effective use of medications.


Staff Pharmacist

CVS Pharmacy
01.2002 - 01.2004
  • Perform a pharmacist's daily tasks, such as accurately dispensing prescriptions, communicating with prescribers to resolve any potential drug-drug interactions, and counseling patients in the safe and effective use of medicine and OTC medications.
  • Effectively resolved insurance rejections and other billing issues.
  • Correctly completed pharmacy daily and weekly reports.
  • Maintained state and federal records of legendary drugs and controlled substances.
  • Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
  • Communicated regularly with physicians, nurses, insurance companies, and managed care organizations.
  • Enthusiastically answered medications and side effects questions and printed out detailed pharmaceutical information for customers.
  • Checked medication bottles for proper labeling before allocating them to patients.
  • Properly compounded and dispensed medications as prescribed by doctors and dentists.
  • Complied with all federal laws, company policies and procedures, and state regulations regarding intern, technician, and assistant training and licensure.
  • Assisted pharmacists with checking in and pricing drug orders, third-party transactions, and relevant paperwork.
  • Partnered with the management team to develop and implement in-store programs to increase sales.
  • Implemented information security protocols to protect financial and patient data and reduce potential data breaches.
  • Provide exceptional customer service and patient care.
  • Before dispensing medications, check prescriptions for appropriate dosage, drug interactions, allergies, and contra-indications.

Education

Associate of Applied Science - Nursing

Hondros College of Nursing
Westerville, OH
04.2022

Bachelor of Science - Pharmacy

Massachusetts College of Pharmacy And Health Sciences
Boston, MA
05.2001

Skills

  • Office Management
  • Business Administration
  • Technical Support
  • Expense Reporting
  • Strategic Planning
  • Verbal and Written Communication
  • Contract Administration
  • Deadline Adherence
  • Performance Improvement
  • Business Development
  • Team Collaboration
  • Leadership
  • Scheduling
  • General Management and Administration
  • Payroll Administration
  • MS Office & Microsoft Excel
  • Conflict Resolution Techniques
  • Staff Management
  • Customer Service
  • Staff Training
  • Customer Relations
  • Policy Enforcement
  • Skilled Trainer
  • Quality Assurance Controls
  • Coaching and Training

Affiliations

  • Ohio Nurses Association
  • Commission for Case Manager
  • Association of Diabetes Care & Education Specialists

Certification

  • Certified Case Manager, CCMC - April 2023
  • Licensed Registered Nurse (05/2022 to current)
  • Licensed Pharmacist in Ohio (03/18/2002 to current)


Timeline

Administrator

Shine Home Healthcare
09.2016 - 04.2023

Pharmacy Manager

Whitehall Pharmacy
01.2011 - 04.2023

Pharmacy Manager

Wal-Mart Pharmacy
01.2009 - 01.2011

Staff Pharmacist/ Relief Pharmacist

Kroger Pharmacy
01.2005 - 01.2009

Staff Pharmacist-Clinical Pharmacist

Ohio State University Hospital
01.2004 - 01.2005

Staff Pharmacist

CVS Pharmacy
01.2002 - 01.2004

Associate of Applied Science - Nursing

Hondros College of Nursing

Bachelor of Science - Pharmacy

Massachusetts College of Pharmacy And Health Sciences

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Yamrote Lakew RPh