Yan Librati
Montréal,QC
Summary
Graduated from John Molson School of Business at Concordia University, majoring in finance. I have a strong passion for sports, which has helped me to work in teams and take on a strong leadership role. I am also very passionate about sales and have gained some experience through working as a sales representative at several different companies.
Overview
5
5
years of professional experience
Work History
Residential Leasing Specialist
First Stays
12.2023 - Current
- Acquire clients by posting 2-4 listings on Facebook Marketplace and Kijiji per day
- Generate leads by doing over 30 cold calls/texts a day through Rentsync, Zumper, etc...
- Would meet with 4-5 clients a day to show them apartments to close the sale and reach my target goals
- Generated additional sales opportunities by upselling and cross-selling techniques
- Maintain superior customer service, fostering strong client rapport and driving revenue growth through referrals
Customer Experience Associate
Scotiabank
08.2023 - 12.2023
- Reached over 125% in referral goals for the quarter
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Deliver quality customer experiences and recommend operational improvements where the opportunity exists to improve and achieve operational excellence
Sales Representative
Prime Med Group
08.2020 - 05.2021
- Identifying buyers and sellers for PPE equipment (masks, gloves, COVID-19 test kits, syringes, etc.)
- Generated interest by making more than 50 cold calls/e-mails, Linkedin messages each day to buyers and suppliers for gloves,
masks, covid tests, & syringes - Visited warehouses to verify stock – maintain a strong relationship with suppliers
- Maintained strong relationships with clients to increase possibility of recurring sales
Sales Representative
L'Office
06.2019 - 08.2019
- Recommended complementary purchases to customers, increasing revenue.
- Generate new sales leads by doing over 50 cold calls a day, sending cold emails and reaching out to offices through LinkedIn
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
BComm - Finance
Concordia University
05.2023
DEC - Social Science
Dawson College
12.2018
Skills
- Ability to analyze quantitative and qualitative data and interpret relevant information
- Strong proficiency in using Microsoft Excel and Powerpoint
- Strong interpersonal and communication skills
- Good working knowledge of accounting principles
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Residential Leasing Specialist
First Stays
12.2023 - Current
Customer Experience Associate
Scotiabank
08.2023 - 12.2023
Sales Representative
Prime Med Group
08.2020 - 05.2021
Sales Representative
L'Office
06.2019 - 08.2019
BComm - Finance
Concordia University
DEC - Social Science
Dawson College
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