Yan Lu
Philadelphia,PA
Summary
Dynamic and results-driven professional with extensive experience in the restaurant industry, notably as a Server Captain at Nan Xiang Soup Dumplings. Proven track record in enhancing customer satisfaction through exceptional service and effective team management. Skilled in food safety compliance and cash handling, fostering a positive work environment that drives repeat business.
Overview
17
17
years of professional experience
Work History
Server Captain
Nan Xiang Soup Dumplings
08.2024 - Current
- Supervised daily dining operations, ensuring exceptional service delivery and guest satisfaction.
- Trained and mentored junior staff on best practices in customer service and food safety protocols.
- Coordinated with kitchen staff to streamline order fulfillment and enhance menu offerings.
- Implemented process improvements that reduced service times during peak hours by optimizing workflow.
- Developed training materials for new hires, fostering a culture of excellence and continuous learning within the team.
- Resolved customer complaints swiftly, enhancing overall dining experience and promoting repeat business.
- Streamlined communication with kitchen staff to ensure accurate order preparation and timely delivery.
- Evaluated server performance regularly, providing constructive feedback for continuous improvement.
- Developed lasting relationships with patrons through attentive service, expert knowledge of menu offerings, and genuine hospitality.
- Increased teamwork amongst servers through consistent communication and support during shifts.
- Supported overall restaurant operations by filling in as needed for various roles, including host, busser, and bartender when necessary.
- Trained new servers on restaurant procedures, menu items, and customer service standards.
Assistant Manager
Dim Sum Factory
12.2023 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Receptionist
DSF INC.
12.2023 - 05.2024
- Processed incoming and outgoing mail, coordinating with couriers to streamline communications.
- Maintained office supplies inventory, ordering materials proactively to avoid shortages.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with planning office events and meetings for smooth execution.
Assistant Manager
Quick and Quality Deli Store
01.2008 - 10.2023
- Supported daily operations by assisting with scheduling and resource allocation.
- Collaborated with team members to enhance customer service experiences.
- Maintained inventory records and ensured product availability for sales support.
- Assisted in training new employees on company policies and procedures.
- Processed customer feedback to identify areas for service improvement.
- Contributed to maintaining a clean and organized work environment for efficiency.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Haverford Senior High School
Haverford, PASkills
- Strong multitasking
- Team management
- Food safety compliance
- Willingness to learn
- Positive and friendly attitude
- Customer service
- Attention to detail
- Responsible and trustworthy
- Organization and efficiency
- Cash handling
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Server Captain
Nan Xiang Soup Dumplings
08.2024 - Current
Assistant Manager
Dim Sum Factory
12.2023 - 05.2024
Receptionist
DSF INC.
12.2023 - 05.2024
Assistant Manager
Quick and Quality Deli Store
01.2008 - 10.2023
High School Diploma -
Haverford Senior High School
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