Summary
Overview
Work History
Education
Timeline
Generic

Yan Wong

Brooklyn,NY

Summary

As a public servant I'm a detail-oriented Clerk with over 16 years of experience providing dedicated clerical assistance and services to the public. Offering strong skills in case file management, scheduling and assistance with courtroom proceedings. Organized to handle a high-intensity workload. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

As a small business owner with proven track record of success leading and growing the corporation. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.

Overview

37
37
years of professional experience

Work History

Motor Vehicle Representative

New York State
04.2006 - Current
  • Train newly hired staff members in the procedures and duties of a Motor Vehicle Representative /Traffic Violation Clerk
  • Appear in Criminal Court/Supreme Court as the Custodian of the Records in criminal proceedings
  • Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
  • Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Performed routine data entry or document management.
  • Created documents with applicant information and verified data against DMV database information.
  • Updated operational records or licensing information using computer terminals.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Stayed up-to-date on NEW York laws and licensing requirements to complete accurate and efficient reviews.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Skilled at working independently and collaboratively in a team environment.

Sales Associate

COMPUSA
12.2004 - 11.2005
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Sales Associate

PC Richards & Son
03.2004 - 10.2004
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed efficient cash register operations.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used in-store system to locate inventory and place special orders for customers.

Sales Associate

Circuit City Stores
01.2003 - 08.2003
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Sales Associate

Best Buy
06.2001 - 01.2003
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.

CEO

MONSTROUS WARCHEST LLC
01.1998 - 01.2001
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Identified new revenue generation opportunities to maximize bottom-line profitability.
  • Negotiated terms of business acquisitions to increase business base and solidify market presence.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Directed technological improvements, reducing waste and business bottlenecks.

Sales Manager

Chase Manhattan Bank
02.1987 - 03.1998
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Implemented systems and procedures to increase sales.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Drove sales by developing multi-million dollar contract sales.

Education

No Degree - Accounting

New York University
New York, NY

Associate of Science -

Queens Borough Community College
New York, NY
05.1990

Timeline

Motor Vehicle Representative

New York State
04.2006 - Current

Sales Associate

COMPUSA
12.2004 - 11.2005

Sales Associate

PC Richards & Son
03.2004 - 10.2004

Sales Associate

Circuit City Stores
01.2003 - 08.2003

Sales Associate

Best Buy
06.2001 - 01.2003

CEO

MONSTROUS WARCHEST LLC
01.1998 - 01.2001

Sales Manager

Chase Manhattan Bank
02.1987 - 03.1998

No Degree - Accounting

New York University

Associate of Science -

Queens Borough Community College

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