Yan Zhang
Chicago,IL
Overview
5
5
years of professional experience
Work History
Package Handle
USPS
- Efficiently managed a busy environment while ensuring each customer received welcoming attitude
- Multitasking abilities, customer-centric approach, problem-solving skills, and effective communication set a high standard for reception service at USPS facilities
Receptionist
Luxury Nail Spa
07.2021 - 04.2024
- Processed cash, check, and credit card transactions, provided change, and issued receipts
- Excellent multitasking skills, effortlessly managing incoming phone calls, assisting walk-in clients
- Good at the appointment booking process, providing clear information about available services
Sales/ Cashier
Zara
06.2019 - 09.2019
- Replenished children's clothing and the placement of goods
- Warmly greeted customers and answered questions related to merchandise
- Processed cash, check, and credit card transactions, provided change, and issued receipts
- Promoted sales and other in-store services to customer
Education
Undergraduate - College of Computing and Digital Media
DePaul University
04.2025
Associate in arts - Business/Economics
Harold Washington College
12.2023
Skills
- Good at communication and teamwork
- Strong problem-solving skills
- Social media marketing
- Strong event planner with superb organizational skills
Volunteer Experience
- GGCC CHICAGO 7Th ANNUAL GALA, Volunteer, 11/20/2023, By providing accurate directions and helping with checking in, I contributed to a positive customer experience., Communicating directions clearly and effectively was instrumental in helping customers reach our location without any hassle.
- Fitness Center/Gym, Volunteer, 08/2017, 09/2017, Completed the company's sales tasks on time and helped the company develop various marketing techniques to grow the business
Timeline
Receptionist
Luxury Nail Spa
07.2021 - 04.2024
Sales/ Cashier
Zara
06.2019 - 09.2019
Package Handle
USPS
Undergraduate - College of Computing and Digital Media
DePaul University
Associate in arts - Business/Economics
Harold Washington College
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