Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yana Bludova

West Palm Beach,FL

Summary

Experienced in overseeing business operations with a focus on event planning and execution, enhancing brand presence and customer engagement. Managed a team of up to 25 employees, ensuring operational efficiency through effective scheduling and performance management. Demonstrated strong customer service skills by addressing client inquiries and resolving issues to maintain satisfaction levels. Proficient in managing inventory and supplier relationships, contributing to smooth day-to-day operations.

Overview

23
23
years of professional experience

Work History

Manager

Belle&Maxwells
West Palm Beach, Florida
10.2017 - Current
  • Oversee all business operations, including planning and executing events to enhance brand presence and customer engagement.
  • Direct and manage all commercial activities to ensure profitability and sustainable growth.
  • Supervise and lead a team of up to 25 employees, managing their schedules and shifts to ensure operational efficiency.
  • Ensure exceptional customer service, handling client inquiries and resolving issues to maintain high satisfaction levels.
  • Monitor sales volume, implementing strategies to meet targets and drive revenue growth.
  • Manage inventory and supplier relationships to maintain smooth day-to-day operations.

Personal Assistant

Confidential Client
Palm Beach, Florida
05.2024 - 05.2025
  • Managed luxury travel arrangements for high-profile clients, including booking top-tier hotels, private flights, and exclusive transportation.
  • Coordinated bespoke travel itineraries, ensuring personalized and seamless experiences tailored to clients’ needs.
  • Built strong relationships with luxury hotel chains and service providers to ensure priority accommodations and exceptional service.
  • Handled a wide range of concierge tasks, from restaurant reservations to organizing exclusive events and experiences.
  • Maintained confidentiality and discretion, handling sensitive information with the utmost professionalism.

Personal Assistant

Confidential Client
London
12.2014 - 09.2017
  • Managed all aspects of luxury travel arrangements, including booking high-end hotels, flights, and private transportation for elite clients.
  • Coordinated bespoke travel itineraries, ensuring the utmost comfort and exclusivity for every trip.
  • Developed relationships with top-tier hotel managers and concierges to secure priority bookings and personalized services.
  • Provided concierge-style services, handling every detail from spa reservations to VIP access at events, all while maintaining the highest level of confidentiality.
  • Acted as a key liaison between clients and service providers, ensuring seamless execution of travel plans and impeccable service.
  • Handled highly sensitive information with discretion and professionalism, always safeguarding client privacy.

Visual Merchandiser

Harrods
London, Uk 🇬🇧
04.2007 - 05.2013
  • Designed and implemented visually appealing store displays to promote product sales and enhance customer experience.
  • Collaborated with marketing and sales teams to ensure displays aligned with current trends and promotions.
  • Conducted regular audits to maintain visual standards and ensure products were showcased effectively.
  • Worked closely with the buying team to create in-store layouts that maximized product visibility and customer engagement.
  • Trained and guided junior visual merchandisers to uphold brand consistency across various departments.

Restaurant Manager

Zizi London
London
05.2002 - 02.2004
  • Owned and operated a successful restaurant, overseeing all aspects of the business.
  • Led the kitchen team as chef, ensuring the highest standards of food preparation and presentation.
  • Coordinated the work of cooks and kitchen staff, optimizing workflow and maintaining a high level of efficiency.
  • Planned seasonal and special event menus, tailoring them to client preferences and dietary needs.
  • Organized and executed parties and events, providing customized catering solutions and a unique dining experience.
  • Managed all restaurant operations, including inventory control, supplier relationships, and budgeting.
  • Delivered exceptional customer service and created a welcoming atmosphere, resulting in a loyal clientele.

Education

Lomonosov Moscow University
Moscow RUS
07-1998

Skills

  • Event Planning & Coordination: Expertise in organizing events, from concept to execution, ensuring high-quality experiences
  • Team Management: Ability to lead and supervise a team of employees, with experience in scheduling, training, and performance management
  • Customer Service Excellence: Skilled at maintaining high levels of customer satisfaction and resolving issues promptly
  • Business Operations: Proficient in overseeing day-to-day operations, budgeting, inventory management, and supplier relationships
  • Luxury Travel & Concierge Services: Experienced in managing luxury travel arrangements, including booking hotels, flights, and transportation for high-profile clients
  • Knowledge of the Best Hotels: Extensive knowledge of top-tier luxury hotels worldwide, including their amenities and services
  • Sales & Marketing: Knowledge of sales strategies and marketing to drive business growth and maintain sales volume
  • Time Management: Ability to handle multiple tasks simultaneously and prioritize effectively in fast-paced environments
  • Communication: Strong interpersonal and communication skills, ensuring smooth interactions with clients, staff, and vendors

Languages

English
Professional
Russian
Professional
Spanish
Elementary

Timeline

Personal Assistant

Confidential Client
05.2024 - 05.2025

Manager

Belle&Maxwells
10.2017 - Current

Personal Assistant

Confidential Client
12.2014 - 09.2017

Visual Merchandiser

Harrods
04.2007 - 05.2013

Restaurant Manager

Zizi London
05.2002 - 02.2004

Lomonosov Moscow University

Similar Profiles

CREATE PROFILE
Yana Bludova