Yana Garkusha
San Antonio,TX
Summary
Results-oriented Project Assistant with extensive experience in administrative management, specializing in travel logistics and client relationship coordination. Adept at enhancing team productivity through effective operations streamlining and workflow optimization. Proven track record in improving client satisfaction and retention through innovative solutions and cross-functional collaboration. Skilled in leveraging technical tools and platforms to achieve organizational goals.
Overview
3
3
years of professional experience
Work History
Operations Supervisor
Europe Express
Bothell, USA
12.2022 - 11.2024
- Oversaw client travel projects, ensuring seamless coordination across teams, with clients, and with vendors.
- Improved operations, boosting team efficiency, and client satisfaction.
- Trained and mentored team members in time management and task prioritization, resulting in improved operational efficiency and overall performance.
- Coordinated and executed financial audits, maintaining accurate reporting, and ensuring compliance with organizational standards.
- Created better workflows for ticketing and client communication, reducing errors, and improving travel plans.
- Collaborated across teams to resolve complex operational issues, fostering a collaborative and solutions-oriented work environment.
Senior Administrative Assistant
Europe Express
Bothell, USA
03.2022 - 12.2022
- Managed and optimized client interactions, leading to a significant reduction in response times and an increase in client satisfaction
- Coordinated travel bookings, processed rail tickets, and ensured all documentation was in compliance with regulatory standards
- Played a key role in managing vendor relationships, ensuring timely and accurate service delivery
- Provided after-hours support during emergencies, demonstrating flexibility and commitment to client needs
- Pioneered ticket processing improvements, significantly reducing errors and enhancing the efficiency of travel logistics
Client Services Associate and Client Relationship Coordinator
Bailey Wealth Services
Everett, USA
09.2021 - 03.2022
- Managed the CRM database, providing valuable insights through detailed reports to improve client interactions and service delivery
- Coordinated project workflows, boosting team productivity and ensuring all client needs were met efficiently
- Supported the management of client retirement funds by working closely with financial institutions to optimize client portfolios
- Developed and executed marketing campaigns, including webinars and events, which led to an increase in client referrals and expanded the firm’s client base
- Maintained and updated website content and crafted client communications to enhance brand visibility and strengthen client relationships
Education
Bachelor of Arts - Interactive Media Design
University of Washington Bothell
Bothell, WA06.2021
Associate of Technical Arts -
Edmonds Community College
Edmonds, WA06.2012
Skills
- Project Management Tools: Asana, Microsoft Project, Trello, Slack
- CRM & Client Management: Softrip, HubSpot, RailEurope, Trenitalia, Eurostar, Salesforce
- Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Box, Adobe Photoshop, Survey Monkey, Hootsuite
- Communication & Collaboration: Client Engagement, Vendor Coordination, Cross-functional Teamwork
- Data Management & Reporting: CRM Database Management, Financial Reporting
- Marketing & Content: WordPress, Constant Contact, LinkedIn, Facebook, Twitter
References
Pauline Nemecek, 206-399-1435
Languages
- Russian, High Proficient
- Ukrainian, Native
Timeline
Operations Supervisor
Europe Express
12.2022 - 11.2024
Senior Administrative Assistant
Europe Express
03.2022 - 12.2022
Client Services Associate and Client Relationship Coordinator
Bailey Wealth Services
09.2021 - 03.2022
Bachelor of Arts - Interactive Media Design
University of Washington Bothell
Associate of Technical Arts -
Edmonds Community College
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