Yana Glover
Orange,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Behavior Interventionist
Easterseals
06.2024 - Current
- Maintained detailed records of student progress, facilitating data-driven decision making for future interventions.
- Conducted thorough assessments for accurate identification of behavioral issues in students.
- Promoted positive behavior change through consistent reinforcement and appropriate consequences.
- Advocated for additional resources and support services for students with significant behavioral challenges when needed.
Shift Leader
Goodwill
8 2023 - 06.2024
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Analyzed sales figures and identified areas for improvement.
- Completed cash and credit card transactions accurately using POS software.
Employment Coach
Integrated Resources Institute
06.2023 - 08.2023
- Provided coaching and mentoring to participants.
- Trained and mentored participants to fulfill various roles.
- Analyzed and evaluated training effectiveness and program outcomes.
Administrative Assistant
Vida LiveScience
02.2022 - 05.2023
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Performed research to collect and record industry data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Leader
Wild Fork
08.2022 - 02.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Hostess
Balboa Bay Resort
02.2022 - 08.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Driver
Uber
04.2018 - 02.2022
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Achieved consistently high customer scores due to exceptional service.
- Offered riders information about local attractions and restaurants.
Front Desk Receptionist
Dental office of dr Metrikina
04.2017 - 02.2018
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Created and optimized employee schedules for shift coverage.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
Sales Associate
Zara USA
05.2016 - 04.2017
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Education
Associate in Quality Control - Quality Control And Safety Technologies
Politec College
UkraineCertificate - QA Testing
QA Testing Online School
Online 09.2019 - 11.2019
Associate of Arts - Elementary Education
Orange Coast College
Costa Mesa, CA 05.2001 -
Skills
- Payment processing
Customer service
Office supplies ordering
Front office management
Detail oriented
Fast Learning
Space Optimization and organization
Inventory
Computer skills
Email and phone etiquette
Languages
English
Ukrainian
Russian
Timeline
Behavior Interventionist
Easterseals
06.2024 - Current
Employment Coach
Integrated Resources Institute
06.2023 - 08.2023
Sales Leader
Wild Fork
08.2022 - 02.2023
Administrative Assistant
Vida LiveScience
02.2022 - 05.2023
Hostess
Balboa Bay Resort
02.2022 - 08.2022
Certificate - QA Testing
QA Testing Online School
09.2019 - 11.2019
Driver
Uber
04.2018 - 02.2022
Front Desk Receptionist
Dental office of dr Metrikina
04.2017 - 02.2018
Sales Associate
Zara USA
05.2016 - 04.2017
Associate of Arts - Elementary Education
Orange Coast College
05.2001 -
Shift Leader
Goodwill
8 2023 - 06.2024
Associate in Quality Control - Quality Control And Safety Technologies
Politec College
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