YANA GRAMIG
Williamsburg,VA
Summary
Results-oriented business leader with more than 10 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
OVME Medical Aesthetics
08.2022 - Current
- Accommodate visitors and clients
- Maintained confidentiality of patient data and condition to safeguard health information.
- Manage all matters pertaining to reception/office appearance and Utilities
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Assist with administrative tasks and provide research and administrative support to all departments
- Scheduling patient’s appointments
- Patient registration, answering incoming calls and other related administrative functions including assisting in marketing efforts
- Take brand ownership and provide the vision, mission, goals and strategies to match up
- Handling customers payments, refunds, deposits, credits
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Completed physical inventory counts each month.
- Managed inventory storage in clean and organized fashion.
- Maintained inventory count, tracked usage, and documented variances.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Created reports detailing inventory costs, deliveries, and usage.
Logistics Specialist
United States Army Reserves
02.2017 - Current
- Coordinated incoming and outgoing shipments to maintain schedules.
- Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.
- Stored medical equipment and ammunition in controlled and sterile environment and counted supplies efficiently.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Built long-term relationships due to prompt and courteous service.
- Issued timely and accurate responses to both internal and external inquiries.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Delivered logistic support to leverage existing resources with cost-effective savings.
- Supervised logistics functions and operations.
- Advised logistics management and structures for staffing levels to maintain adequate numbers.
- Detected and enforced improvement opportunities in supply chain.
- Conducted audits to improve office logistics practices and procedures.
- Managed functional areas of logistics.
- Developed logistical checklists to guide activities support.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Conducted audits to improve office logistics practices and procedures.
Front Desk Concierge, Event Coordinator
Cape Fear Aesthetics Plastic Surgery
09.2019 - 06.2022
- Work with marketing director to make sure all web/print/social media designs are set up to help promote the events
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Track event key performance areas and identify items to work on for future event
- Work with management to approve all the budget items
- Establish standardized event procedures and train staff into properly executing them
- Manage event set up, tear downs and follow-up
- Coordinate with vendors, management and staff during event planning
- Plan and coordinate seminars and other events with the help of other staff members, practice administrator and medical director at both
- Take brand ownership and provide the vision, mission, goals and strategies to match up 3
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Performed event coordination for larger parties and gatherings.
- Hired, trained and supervised volunteers and support staff required for events.
- Developed post-event reports to determine effectiveness of each event.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Evaluated and selected service providers and vendors according to customer requirements.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Reviewed event bills to confirm accuracy and approve payment.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Coordinated florists, photographers, and musicians for events.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Trained and supervised event staff to complete tasks on time.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Hairdresser
Illusions Hair Salon & Day Spa
03.2015 - 02.2017
- Set new clients records with marketing strategies
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Mixed pigments and used proper techniques to achieve desired color.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Initiated, scheduled, confirmed appointment
- Created and designed online social media to market my business
- Acquired new major businesses
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained general appointment calendar and set shift schedules.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Promoted business through marketing initiatives and use of social media.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maintained client waiting area, ensuring that it was always spotless and neat.
- Greeted patrons upon arrival at salon and offered cold or hot beverage.
Customer Service Specialist
Bubbles Hair Salon
04.2014 - 03.2015
- Active listening, written and oral communication
- Managed receptionist area
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Team player, collaborative
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Assistant Hairstylist
Illusions Hair Salon & Day Spa
11.2012 - 04.2014
- Set new clients records with marketing strategies
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Answered telephone calls to provide information and schedule new appointments.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Initiated, scheduled, confirmed appointment
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Prioritized and accomplished multiple tasks within established timeframes.
- Honed strong communication, problem-solving and organizational skills while completing tasks and working with team.
- Prepared worksite by setting up required tools and supplies.
- Developed keen eye for detail and commitment to producing quality craftsmanship.
- Supported team with demolition, framing and drywall installation and finishing, applying best practices.
- Gained proficiency in reading and interpreting blueprints and schematics.
- Created and designed online social media to market my business
- Acquired new major businesses
Assistant
Shear Magic Hair Salon & Day Spa
01.2010 - 11.2012
- Accurately processed and collected payments from customers with the point of sale system
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Organized resources, records and personnel to accomplish aggressive targets.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Developed and maintained filing systems to facilitate easy access to information.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Updated database of contacts and resources for company-wide distribution.
- Developed and implemented strategies to streamline office operations.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proofread and edited documents for accuracy and grammar.
- Trained and prepared new employees on quest expectations, protocols, and procedures
- Displayed excellent memorization skills
Education
High School Diploma -
Lafayette Hight School, Nelson Community
Williamsburg, VA06.2012
BBA - Business Administration, Human Resource Management
Western Governors University
Salt Lake City, UT12.2025
Technical School - Cosmetology
Cosmetology Academy
Newport News, VA06.2010
Technical Course - Emergency Care Attendance
Thomas Nelson Community College
Hampton, VA12.2014
Skills
- Streaming Media
- Problem-Solving Skills
- Pricing Structures
- Employee Retention
- Stock Maintenance
- Time Management
- Promotional Event Coordination
- Patient Rapport
- Quality Assurance
- Customer Service
- Nextec Medical software
- Zenoti Medical software
- GCS – Army – Logistics Software
- Microsoft 360 – Excel, Word, Power Point, Teams
- Project Management
- Schedule Management
Accomplishments
- Increased quality of care by developing new tracking and assessment methods.
- Increased departmental transparency and opened up communication channels to improve team collaboration.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Reduced complaints by 35% per quarter.
- Improved departmental collaboration by opening up communication channels and increasing transparency.
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
Certification
- Licensed Cosmetology - 13 Yeas
- EMT Training - 1 Year
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Patient Care Coordinator
OVME Medical Aesthetics
08.2022 - Current
Front Desk Concierge, Event Coordinator
Cape Fear Aesthetics Plastic Surgery
09.2019 - 06.2022
Logistics Specialist
United States Army Reserves
02.2017 - Current
Hairdresser
Illusions Hair Salon & Day Spa
03.2015 - 02.2017
Customer Service Specialist
Bubbles Hair Salon
04.2014 - 03.2015
Assistant Hairstylist
Illusions Hair Salon & Day Spa
11.2012 - 04.2014
Assistant
Shear Magic Hair Salon & Day Spa
01.2010 - 11.2012
High School Diploma -
Lafayette Hight School, Nelson Community
BBA - Business Administration, Human Resource Management
Western Governors University
Technical School - Cosmetology
Cosmetology Academy
Technical Course - Emergency Care Attendance
Thomas Nelson Community College
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