Yana Kharkevych

• Managed custom orders from initial request through final delivery, ensuring timelines were met and everything stayed on track
• Coordinated with production, logistics, and purchasing teams to keep orders moving smoothly
• Acted as the primary point of contact between customers, vendors, and internal teams, keeping everyone aligned
• Monitored order progress and proactively resolved delays or issues before they escalated
• Worked closely with inventory and supported purchasing decisions to ensure materials were available for order processing
• Coordinated shipment scheduling, including LTL and FTL shipments, working with freight partners to support on-time delivery
• Tracked shipments from pickup to delivery and followed up to resolve delays, damages, or shortages
• Maintained accurate order, shipment, and documentation records using Excel and internal systems

• Worked with Odoo (ERP) and QuickBooks to support order processing, invoicing, purchase order tracking, and operational workflows

• Prepared and maintained operational documentation, including product specifications and compliance-related documents
• Collected and organized supplier documentation (certifications, technical documents) and shared it with internal teams and partners as needed

• Managed multiple orders at once in a fast-paced environment while maintaining accuracy and attention to detail

• Managed high-volume customer communication via phone, email, and CRM systems

• Communicated with clients and internal teams to make sure everything was clear and on time

• Resolved issues related to orders, payments, and service requests

• Maintained accurate records and updated customer and order information in CRM

• Supported daily operations by keeping workflows organized

• Helped the team stay on track during busy periods and prioritize incoming requests

• Handled escalations and made sure issues were resolved quickly while keeping customers satisfied