Yana McDaniel
Sumter,SC
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Specialist
Young Mens Christian Association Of Sumter
2024.02 - Current
- Demonstrated the YMCA character values in all interactions and communications.
- Specialized in Daxko computer system.
- Managed bank deposits and cash closeouts.
- Resolved member concerns efficiently to promote satisfaction and loyalty.
- Conducted research to assist with routine tasks and special projects.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Membership Coordinator/Program And Operations Specialist
Young Men's Christian Association Of Sumter
2023.03 - 2024.02
- Recruits, hires, trains, evaluates, schedules, and directs membership service staff as needed.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed highly empathetic member relationships and earned reputation for exceeding service standard goals.
Scheduling Assistant
Tandem Health
2021.10 - 2022.05
- Responded to patient requests for scheduling and rescheduling appointments to include creating profiles for new patient looking to establish care.
- Scheduled appointments utilizing the designated templates in the Electronic Medical Record system, other supplemental software programs.
- Managed patient portal requests via Well Messenger.
- Managed filing system, entered data and completed other clerical tasks.
Leasing Agent
Southwood Realty
2021.02 - 2021.06
- Answered incoming phone calls and handles each call professionally.
- Collected rent and tracked resident payments and information in computer system.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Toured property with prospective tenants and provided information in regards to its key features.
Member Associate
Colorado Springs Family YMCA
2018.01 - 2020.01
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with members and created positive impression of business.
- Learned all the functions for Daxko Operations to be able to help members.
- Memorized all program and events that the YMCA offers to further assist members.
Education
High school diploma or GED -
Associate of Science - Dental Hygiene
Florence Darlington Technical College
Florence, SC05.2026
Skills
- Accountable
- Pays attention to detail
- Multi-tasker
- Microsoft Windows: Software: Microsoft Office: (Word, Excel, PowerPoint, Outlook)
- Excellent communications skills
- Highly Reliable
- Medical scheduling experience
- Cash handling experience
- Leasing experience
- Leadership Skills
- Teamwork Skills
- Marketing Skills
- Project Management
Certification
- Certified in CPR
- First Aid
- AED
- Blood Born Pathogens
- Child Abuse Training
- And Drug And Alcohol Abuse Training
Timeline
Administrative Specialist
Young Mens Christian Association Of Sumter
2024.02 - Current
Membership Coordinator/Program And Operations Specialist
Young Men's Christian Association Of Sumter
2023.03 - 2024.02
Scheduling Assistant
Tandem Health
2021.10 - 2022.05
Leasing Agent
Southwood Realty
2021.02 - 2021.06
Member Associate
Colorado Springs Family YMCA
2018.01 - 2020.01
High school diploma or GED -
Associate of Science - Dental Hygiene
Florence Darlington Technical College
- Certified in CPR
- First Aid
- AED
- Blood Born Pathogens
- Child Abuse Training
- And Drug And Alcohol Abuse Training
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