Yana Rendon
Miami Beach
Summary
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
7
7
years of professional experience
Work History
Front Desk Attendant/Receptionist
Four Seasons Hotel
01.2024 - 11.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Conducted guided tours and informed guests about programs offered.
- Planned coverage needs and organized services to support incoming special events.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Attended to front office needs by greeting visitors and providing assistance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Retreat Center Coordinator
Yoga Forest
07.2023 - 12.2023
- Designed and delivery of over 30 retreat programs.
- Developed and led yoga, mindfulness, and therapeutic workshops, contributing to a 40% increase in retreat bookings year-over-year.
- Launched an inclusive initiative that provided free retreat participation for local women.
- Managed operational logistics for retreats.
- Designed and implemented customized wellness programs.
Hostess
Darlington House
03.2022 - 05.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Hostess
Pearl Dive Oyster Palace
01.2021 - 02.2022
- Welcome guests with a warm, friendly demeanor as they enter the venue.
- Take reservations via phone or in person and confirm them as needed.
- Maintain the reservation book, ensuring seating arrangements are correctly planned.
- Escort guests to their tables in an organized manner, ensuring efficient seating.
Yoga Instructor
Yoga District
09.2017 - 11.2017
Education
BACHELOR -
Russian State Linguistic University
08.2009
YOGA INSTRUCTOR - undefined
Yoga District
11.2017
INTERNATIONAL RELATIONS - undefined
Johns Hopkins University, the Bologna Center
07.2012
Skills
- Communication
- Organization
- Leadership
- Problem-solving
- Time management
- Flexibility
- Customer service excellence
- Guest relations
Languages
English
Native or Bilingual
Spanish
Limited Working
Russian
Native or Bilingual
Timeline
Front Desk Attendant/Receptionist
Four Seasons Hotel
01.2024 - 11.2024
Retreat Center Coordinator
Yoga Forest
07.2023 - 12.2023
Hostess
Darlington House
03.2022 - 05.2023
Hostess
Pearl Dive Oyster Palace
01.2021 - 02.2022
Yoga Instructor
Yoga District
09.2017 - 11.2017
YOGA INSTRUCTOR - undefined
Yoga District
INTERNATIONAL RELATIONS - undefined
Johns Hopkins University, the Bologna Center
BACHELOR -
Russian State Linguistic University
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