Yana Trykoz
Phoenix,AZ
Summary
PROFESSIONAL SUMMARY
Dedicated Administrative Assistant with a strong commitment to representing the company with professionalism and courtesy. Bringing over 3 years of experience in administrative roles, I excel in ensuring a welcoming atmosphere for visitors, efficiently managing office operations, and contributing to the success of leasing and operational projects. My skills in office management, correspondence, vendor relations, and record maintenance make me a valuable asset in maintaining smooth and organized daily operations. I am adept at coordinating meetings, maintaining inventory, and providing essential administrative support, consistently elevating office functionality and efficiency.
Overview
12
12
years of professional experience
Work History
Senior Cloud Specialist
Nextiva
07.2017 - 12.2022
- Assisted new customers with the initial setup of their phone system accounts, ensuring a seamless transition.
- Configured Nextiva's communication product features.
- Answered a variety of technical questions about Nextiva's services, achieving a 90% customer satisfaction rate.
- Troubleshot business networks and multiple issues related to SIP phones and VoIP service.
- Responded to customer inquiries through phone, email, and Nextiva Online Chat Support.
- Training and onboarding new hires.
- Participating in creating manuals and training materials for Nextiva Customer Support employees.
Norwegian airline Customer Support Representative
Runway
04.2016 - 02.2017
- Provided customers with information about airline rules and services, ensuring a positive customer experience.
- Handled customer inquiries both by phone and chat, resolving issues promptly.
- Managed and resolved customer complaints, maintaining a 95% satisfaction rate.
- Assisted customers with booking, changing, and cancellation of tickets, streamlining the process.
- Successfully found alternative solutions for customers in case of irregularities (flight cancellation or delay), reducing customer frustration.
Administrative Manager
Ukrainian Steel Construction Center
02.2014 - 10.2015
- Translated agreements/contracts, press releases, and articles, ensuring effective communication with international partners.
- Assisted in the preparation of contract documents, ensuring accuracy and compliance.
- Prepared reports and maintained records, improving documentation efficiency by 20%.
- Coordinated office deliveries and schedules, optimizing daily operations.
- Responded to customer inquiries and requests, enhancing customer relations.
- Assisted in planning and preparing meetings, conferences, and conference calls, ensuring smooth proceedings.
Personal Assistant
KPMG International
04.2012 - 11.2013
- Prepared correspondence on the department director's behalf, maintaining professionalism in communication.
- Liaised with staff, clients, etc., facilitating effective communication within the organization.
- Organized and maintained document flow, reducing document retrieval time by 30%.
- Translated various documents, ensuring accurate communication with international clients.
- Scheduled meetings, arranged calendars, and prepared complex travel itineraries, optimizing time management for executives.
- Screened telephone calls, inquiries, and requests, improving efficiency in handling communications.
- Organized travel and prepared complex travel itineraries, ensuring hassle-free business trips.
Receptionist
KPMG International
05.2011 - 04.2012
- Provided friendly, efficient welcome service. - Telephone connection to visitors and callers to KPMG and all employees in the office.
- Meeting room support.
- Phone call operation.
- Direct mail and publication distribution.
- Basic secretarial tasks performance.
Education
Master of Arts - Linguistics (English and Spanish languages)
Taras Shevchenko National University of Kyiv
Kiev, Ukraine07.2011
Skills
- Communication skills (both verbal and written)
- Organizational skills
- Time management skills
- Problem-solving skills
- Attention to detail
- Microsoft Office proficiency (PowerPoint, Excel Word)
- Data entry
- Administrative procedures
- Familiarity with office equipment and technology
- Ability to multitask and prioritize tasks
- Phone call management
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Senior Cloud Specialist
Nextiva
07.2017 - 12.2022
Norwegian airline Customer Support Representative
Runway
04.2016 - 02.2017
Administrative Manager
Ukrainian Steel Construction Center
02.2014 - 10.2015
Personal Assistant
KPMG International
04.2012 - 11.2013
Receptionist
KPMG International
05.2011 - 04.2012
Master of Arts - Linguistics (English and Spanish languages)
Taras Shevchenko National University of Kyiv
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