Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yana Voitsekhovska

Strongsville

Summary

Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.

Overview

3
3
years of professional experience

Work History

Shift Manager

Tropical Smoothie Cafe
07.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Print Shop Worker

CQ Printing
10.2023 - 07.2024
  • Collaborated with team members to ensure efficient daily operations and timely completion of tasks.
  • Maintained orderly and clean work areas for maximum productivity.
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Maintained compliance with safety regulations while operating equipment such as pallet jacks or ladders.
  • Printing
  • Work with papers
  • Work with different print and paint machines

Crew Member

Dunkin' Donuts
07.2023 - 10.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.

Kitchen Staff Member

Plum Creek Assisted Living
02.2023 - 07.2023
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Busser

Niko's Bar & Gyros
05.2022 - 03.2023
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Worked well in diverse team settings by partnering with others to complete tasks.

Education

Associate of Arts - Digital Design

Medina County Career Center
Medina, OH
09-2024

Arts

CloverLeaf High School
Lodi, OH
05-2024

Skills

  • Flexible schedule
  • Calm under pressure
  • Decision-making
  • Customer service
  • Employee training
  • Energetic and enthusiastic
  • Handling customer complaints
  • Problem-solving
  • Quick working
  • Fast learner
  • Speaking 3 languages
  • Check-in and boarding processes

Languages

English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual

Timeline

Shift Manager

Tropical Smoothie Cafe
07.2024 - Current

Print Shop Worker

CQ Printing
10.2023 - 07.2024

Crew Member

Dunkin' Donuts
07.2023 - 10.2023

Kitchen Staff Member

Plum Creek Assisted Living
02.2023 - 07.2023

Busser

Niko's Bar & Gyros
05.2022 - 03.2023

Associate of Arts - Digital Design

Medina County Career Center

Arts

CloverLeaf High School

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