Yana Wilder
La Porte,TX
Summary
Dynamic Operations Coordinator with a proven track record at GenOx Transportation, excelling in logistics coordination and customer relations. Enhanced client retention through effective communication and streamlined dispatch processes. Recognized for reducing billing errors and fostering strong interdepartmental collaboration, ensuring seamless operations and superior service delivery.
Overview
8
8
years of professional experience
Work History
Operations Coordinator
GenOx Transportation
09.2023 - Current
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Scheduling and dispatching drivers based on customers needs and company priorities.
- Monitoring driver locations, routes to give the customers the most up to date information.
- Communicate with both customers and drivers to provide updates, instructions and assist with any on-road issues.
- Assisting drivers with fuel cards, paperwork questions, scheduled home times etc.
- Working closely with other departments (maintanence and safety) to ensure the smooth dispatching fir the customers.
Billing Coordinator
GenOx Transportation
06.2021 - 09.2023
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Accurately processing drivers' trips; billing the customers and paying the drivers;
- Assisting the drivers with the paperwork, if any questions arose.
- Handling customers' billing disputes in a timely manner.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
Legal Assistant
ZimmermanLutterbie Family Law
11.2019 - 06.2021
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
Administrative Assistant
Coastal Hydraulics & Supply
04.2017 - 10.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
Education
Master of Arts - Applied Linguistics
Cherkasy State Technological University
Ukraine06-2015
Skills
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Logistics coordination
- Administrative management
- Payroll administration
- Vendor engagement
- Quality assurance oversight
- Scheduling coordination
- Customer relations
- Logistics expertise
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Operations Coordinator
GenOx Transportation
09.2023 - Current
Billing Coordinator
GenOx Transportation
06.2021 - 09.2023
Legal Assistant
ZimmermanLutterbie Family Law
11.2019 - 06.2021
Administrative Assistant
Coastal Hydraulics & Supply
04.2017 - 10.2019
Master of Arts - Applied Linguistics
Cherkasy State Technological University
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