Yanai Leon Rodriguez
Opa-locka,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Aba Rockin Reinforcers
03.2024 - Current
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Supported client using principles of applied behavior analysis.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
Customer Service Specialist Head Cashier
Northern Tool + Equipment
02.2020 - 02.2024
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
American Senior High
Miami, FLAssociate of Science -
Med College
Miami, FL06.2026
Skills
- Applied Behavior Analysis
- Social Skills Development
- Discrete Trial Training
- Token Economy Systems
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Payment Processing
- Data Entry
Medical terminology
Certification
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Registered Behavior Technician
Aba Rockin Reinforcers
03.2024 - Current
Customer Service Specialist Head Cashier
Northern Tool + Equipment
02.2020 - 02.2024
High School Diploma -
American Senior High
Associate of Science -
Med College
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