Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Yanai Vargas

Philadelphia,PA

Summary

Entry-level healthcare professional holding an associate’s degree in applied sciences. Proven experience as a Receptionist, emphasizing task efficiency and organizational skills. Strong communication and time management abilities, effectively engaging diverse populations to enhance client satisfaction. Bilingual in Spanish, proficient in reading, writing, and speaking.

Overview

15
15
years of professional experience

Work History

Receptionist

Gross & Sons Family Dentistry
12.2022 - 07.2023
  • Responsible for answering incoming calls and engaging with patients regarding their upcoming appointments.
  • Delivered accurate information and assistance to ensure a positive patient experience while effectively managing appointment scheduling.
  • Maintained a professional demeanor and demonstrated strong communication skills to foster a welcoming environment for patients.

Sales Representative

Auto Parts Outlet
09.2017 - 11.2022
  • Responsible for placing orders and addressing customer inquiries in-person, by email, and over the phone to enhance customer service.
  • Drove sales growth through suggestive selling and knowledge of current promotions.
  • Consistently achieved sales targets through strategic prospecting and maintained high customer feedback ratings by promptly addressing inquiries and issues.
  • Collaborated with team members to share selling strategies and deliver exceptional service to maximize sales opportunities.

Debt Collector Agent

NCO Financial Systems
10.2008 - 01.2013
  • Delivered exceptional service on all calls and efficiently processed payments over the phone while establishing recurring drafts.
  • Secured payments by following up with customers who failed to honor payment promises.
  • Conducted interviews with customers to understand the reasons for delinquency, assess their income sources, and establish solutions for their financial challenges.
  • Met the demands of a high-volume collections environment by making a substantial number of daily calls.
  • Employed skip tracing strategies to locate debtors effectively.

Education

Associates - Applied Science

Community College of Philadelphia
Philadelphia, PA
07-2025

Skills

  • Effective Communication
  • Customer Service Excellence
  • Time Management
  • Problem solving
  • Team Collaboration
  • Adaptability
  • Attention to Detail
  • Data entry
  • PC proficient
  • Bilingual communication

References

References available upon request.

Timeline

Receptionist

Gross & Sons Family Dentistry
12.2022 - 07.2023

Sales Representative

Auto Parts Outlet
09.2017 - 11.2022

Debt Collector Agent

NCO Financial Systems
10.2008 - 01.2013

Associates - Applied Science

Community College of Philadelphia

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