Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dorothy Willis

Gulfport,MS

Summary

Great at excelling in cash handling and fostering customer satisfaction. Im known for maintaining composure in high-pressure situations, I consistently exceeded service goals while building strong relationships. My adaptability and organizational skills ensure a positive experience for every customer. Im also known for reliability, efficiency, and consistent approach to achieving goals. Im Friendly Customer Service Cashier experienced . Im good at operating cash registers

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Customer Service Cashier

Walmart
09.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Toddler Teacher

Ovation Learning Center
08.2023 - 07.2024
  • Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
  • Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
  • Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
  • Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.

Toddler Teacher

My First Stop Childcare
01.2023 - 08.2023
  • Developed innovative activities to engage young children in learning process.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Gathered materials and resources to prepare for lessons and activities.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Created safe and nurturing learning environment for preschoolers.
  • Monitored classroom to verify safe and secure environment.

Call Center Representative

Maximus Call Center
06.2021 - 02.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Cashier

Ultimate Party Store
10.2019 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Hattiesburg High School
Hattiesburg, MS

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Time management
  • Multitasking and organization
  • Adaptability and flexibility

Timeline

Customer Service Cashier

Walmart
09.2024 - Current

Toddler Teacher

Ovation Learning Center
08.2023 - 07.2024

Toddler Teacher

My First Stop Childcare
01.2023 - 08.2023

Call Center Representative

Maximus Call Center
06.2021 - 02.2022

Cashier

Ultimate Party Store
10.2019 - 12.2021

Hattiesburg High School

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