Summary
Overview
Work History
Education
Skills
Reference
Timeline
BusinessAnalyst
YANAJIA DOWARD

YANAJIA DOWARD

Riverview,FL

Summary

  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician Assistant

Cigna Health Care
01.2024 - Current
  • Provided excellent customer care by patiently answering questions about medication usage, side effects, or potential interactions.
  • Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
  • Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
  • Collaborated with pharmacists by filling prescriptions and resolve drug therapy issues, optimizing patients'' overall health outcomes.
  • Basic understanding of call center environment in customer service role and quality monitoring process.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Enter applications and enrollment information into web-based computer system.
  • Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction.

Customer Service Collections Representative

Maximus Federal Services
03.2023 - 01.2024
  • Evaluate accounts & Educated clients about billing, payment processing.
  • Assisted with Collections on accounts receivable.
  • Ability to navigate to multitask on multiple technologies while demonstrating resiliency and extreme adaptability in a fast paced environment and still giving support to customers.
  • Demonstrated good communication negotiation and decision making skills while staying engaged with the customers.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Followed policies and standard operating procedures such as adhering to privacy and HIPPA rules.
  • Provided timely responses to telephone inquires in a courteous and professional manner, using pre-scripted responses.
  • Assisted callers with filling out online applications and submitting electronically to plan provider for processing.
  • Negotiated to collect balance in full.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Worked with customer to create debt repayment plan based on current financial condition.

ADMISSION REPRESENTATIVE

Ultimate Medical Academy
11.2022 - 04.2023
  • Conducts prospective student interviews via phone & email in accordance with the outline in the Admissions Procedure Manual
  • Mentors prospective students through admission process
  • Hosts presentations to promote engagement with student programs & Retains existing students by increasing engagement
  • Adheres to all Federal financial aid policies relating to admissions activities.
  • Follows all training and guidance as provided by the Director of Admissions
  • Followed admissions criteria for all perspective students in accordance with all school and company policies and procedures with all applicable federal and state regulations, and all accrediting agency standards requirements.
  • Contacted graduates, previously cancelled students and students scheduled to start classes to provide program opportunities and assess class readiness.
  • Complete and maintains all required paperwork
  • Effectively communicate compliance and policies requirements to students
  • Continuously improved personal knowledge of academic programs offered at our institution, ensuring accurate representation of program details during interactions with prospective students.

Sales Associate

Assurance Wireless T-Mobile
04.2022 - 11.2022
  • Boosted local sales by developing and implementing effective sales strategies.
  • Trained junior sales technicians, enhancing their product knowledge and sales techniques.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Collaborated with marketing team to develop targeted promotional materials for specific industries.
  • Self-motivated, with a strong sense of personal responsibility.
  • Streamlined negotiation processes for clients, resulting in improved outcomes and strengthened relationships.
  • Established strong relationships with clients for better negotiation of contracts and pricing.
  • Exceeded sales targets through proactive prospecting and effective negotiation strategies.
  • Exceeded sales targets by employing persuasive negotiation skills and identifying client needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
  • Processed cash, credit and touchless transactions to fulfill customer orders.
  • Completed returns to support payment processing.

Education

No Degree - Business Administration

Hillsborough Community College
Tampa, FL

East Bay High School
Gibsonton, FL
05.2018

Skills

  • Financial transactions
  • Accounting
  • Technical skills
  • Problem-solving abilities
  • Insurance Billing
  • Pharmacy Law Compliance
  • Document filing
  • Sufficient Customer Service
  • Attention to Detail
  • Sufficient Microsoft Apps
  • De-Escalation Techniques
  • Balance Allocation
  • Client Relations

Reference

Jasmine Highfill 

Supervisor

Phone number : (361)371-2851

Email : jasmine.highfill@broad-path.com


Melissa Wilks 

Senior Operations Manager

Melissa.wilks@broad-path.com



Timeline

Pharmacy Technician Assistant

Cigna Health Care
01.2024 - Current

Customer Service Collections Representative

Maximus Federal Services
03.2023 - 01.2024

ADMISSION REPRESENTATIVE

Ultimate Medical Academy
11.2022 - 04.2023

Sales Associate

Assurance Wireless T-Mobile
04.2022 - 11.2022

No Degree - Business Administration

Hillsborough Community College

East Bay High School
YANAJIA DOWARD