Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician Assistant
Cigna Health Care
01.2024 - Current
Provided excellent customer care by patiently answering questions about medication usage, side effects, or potential interactions.
Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
Collaborated with pharmacists by filling prescriptions and resolve drug therapy issues, optimizing patients'' overall health outcomes.
Basic understanding of call center environment in customer service role and quality monitoring process.
Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Enter applications and enrollment information into web-based computer system.
Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction.
Customer Service Collections Representative
Maximus Federal Services
03.2023 - 01.2024
Evaluate accounts & Educated clients about billing, payment processing.
Assisted with Collections on accounts receivable.
Ability to navigate to multitask on multiple technologies while demonstrating resiliency and extreme adaptability in a fast paced environment and still giving support to customers.
Demonstrated good communication negotiation and decision making skills while staying engaged with the customers.
Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Followed policies and standard operating procedures such as adhering to privacy and HIPPA rules.
Provided timely responses to telephone inquires in a courteous and professional manner, using pre-scripted responses.
Assisted callers with filling out online applications and submitting electronically to plan provider for processing.
Negotiated to collect balance in full.
Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Worked with customer to create debt repayment plan based on current financial condition.
ADMISSION REPRESENTATIVE
Ultimate Medical Academy
11.2022 - 04.2023
Conducts prospective student interviews via phone & email in accordance with the outline in the Admissions Procedure Manual
Mentors prospective students through admission process
Hosts presentations to promote engagement with student programs & Retains existing students by increasing engagement
Adheres to all Federal financial aid policies relating to admissions activities.
Follows all training and guidance as provided by the Director of Admissions
Followed admissions criteria for all perspective students in accordance with all school and company policies and procedures with all applicable federal and state regulations, and all accrediting agency standards requirements.
Contacted graduates, previously cancelled students and students scheduled to start classes to provide program opportunities and assess class readiness.
Complete and maintains all required paperwork
Effectively communicate compliance and policies requirements to students
Continuously improved personal knowledge of academic programs offered at our institution, ensuring accurate representation of program details during interactions with prospective students.
Sales Associate
Assurance Wireless T-Mobile
04.2022 - 11.2022
Boosted local sales by developing and implementing effective sales strategies.
Trained junior sales technicians, enhancing their product knowledge and sales techniques.
Developed strong relationships with customers, driving repeat business and loyalty.
Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
Collaborated with marketing team to develop targeted promotional materials for specific industries.
Self-motivated, with a strong sense of personal responsibility.
Streamlined negotiation processes for clients, resulting in improved outcomes and strengthened relationships.
Established strong relationships with clients for better negotiation of contracts and pricing.
Exceeded sales targets through proactive prospecting and effective negotiation strategies.
Exceeded sales targets by employing persuasive negotiation skills and identifying client needs.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
Processed cash, credit and touchless transactions to fulfill customer orders.