Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Yanalla Carrington

Goldsboro,USA

Summary

IT Support Specialist focused on maintaining operational functionality through effective diagnosis and resolution of technology issues. Skilled in optimizing system performance and ensuring data integrity while delivering high-quality technical support. Experienced in recruitment and talent evaluation, aligning candidates with organizational culture and industry needs. Background in customer service and HR coordination, with expertise in record-keeping and database management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Store Manager (ASM)

Family Dollar
Charlotte, NC
- Current
  • Assistant Managers focus on front-end and sales floor operations
  • Merchandising and freight processing
  • Maintaining store appearance
  • Managing inventories
  • Ensuring a positive shopping experience for customers
  • Opening and closing
  • Running says analysis daily
  • Checking surveillance and doing surveillance about daily
  • Assisting cashiers
  • Will verify and clarify all types of void transactions and or canceled transactions
  • Bank runs for change exchanges

IT Support Specialist

Camden Board of Education
Camden, NJ
08.2023 - 09.2023
  • Company Overview: Contract
  • Diligently assumed the responsibility of meticulously examining, diagnosing, and resolving a diverse range of technology-related issues, playing a pivotal role in maintaining uninterrupted operational functionality.
  • Demonstrated a proactive approach in the continuous vigilance and management of computer systems and intricate network infrastructures, employing routine maintenance measures to optimize system performance and fortify data integrity.
  • Proficiently interacted with both team members and clients, offering adept technical support in a responsive manner, whether through face-to-face interactions or remote assistance, thereby contributing to swift issue resolution and exceptional user experiences.
  • Carried out frequent visits to various schools across the district to oversee the well-organized deployment and transfer of hardware resources and leveraged Google Forms for efficient documentation and workflow management.
  • Contract

Generalist

Friends of Cyrus
Pemberton, NJ
03.2023 - 06.2023
  • Created job openings across diverse sectors, advertised through platforms like Indeed and LinkedIn, and scouted talent at job fairs. Committed to 42-hour workweeks.
  • Managed applicant availability and interview scheduling through calls and in-person meetings.
  • Conducted interviews, often traveling extensively to find the best candidates.
  • Evaluated candidates with written tests and trial employment terms, screened applications and formed impressions based on qualifications. Engaged with candidates to ensure quality hires.
  • Recruited candidates aligned with company culture, adhered to set hiring timelines, and identified potential apprentices. Built industry connections for candidate sourcing.

Manager

CVS
Cherry Hill, NJ
12.2022 - 03.2023
  • Actively and eagerly undertook assigned tasks and responsibilities to lay a strong foundation for future supervisory roles, showcasing an unwavering commitment to personal and professional growth.
  • Successfully completed comprehensive training in foundational operational and management skills, gaining insights into key business elements, including customer loyalty strategies and CVS/pharmacy's culture.
  • Exemplified an unshakable commitment to enhancing consumer loyalty to CVS/pharmacy, consistently.
  • Proficiently led and supervised store personnel to ensure seamless daily operations and meticulously oversaw all opening and closing procedures to uphold the store's operational efficiency.

HR Senior Assistant

Brooklyn Community Services
Brooklyn, NY
04.2022 - 09.2022
  • Assisted with HR functions, including Coordinating meetings and developing meeting content, record keeping, data entry and general HR tasks, while entering personnel and subcontractor data into a central database.
  • Maintaining the human resources information Filing system, FileBound, and Keeping employee files up to date and accurate to assist with continuous improvements.
  • Creating digital personnel files from start to finish as well as from existing hard copies.
  • Increased organization by Recognizing and filing government forms and clearance/results including, Office of Children and Family Services/OCFS 6000 packets, Employment Eligibility Verification/I-9's, State Central Registration/SCR, Department of Education/DOE, Office of Mental Health/OMH, Office of People with Developmental Disabilities/OPWDD, Staff Exclusion List/SEL, Personal Action Forms/PAF's and all Fingerprint documentation.
  • Employing best practices while executing employee employment verifications and filing completed paperwork prior to hiring or terminating.

HR Coordinator

Lucille's Behavioural Health
Snow Hill, NC
08.2021 - 10.2021
  • Supported the recruitment process through job ad postings, application screening, interview scheduling, and offer letter preparation. Proficiently handled general payroll inquiries and ensured timecard accuracy.
  • Calculating and collecting payments for medical procedures and services, updating insurance information, ensuring all patient information is up to date.
  • Conducted thorough timecard evaluations for regular and overtime hours and meticulously reviewed HR documentation for precision and completeness. Collaborated with management in monthly processes and data audits.
  • Edited job position announcements before publication, played a key role in HR tasks such as recordkeeping, data entry, and centralized database management for personnel and subcontractor data.
  • Coordinated meetings, developed content, and presented HR law updates, maintaining an accurate HR information system and employee records for continuous process improvements.

Customer Service Representative

Kelly Connect
Newport News, VA
02.2018 - 12.2019
  • Expertly delivered top-tier customer service in a high-speed environment, demonstrating acute attentiveness to the diverse and specific needs of both internal and external customers. Provided valuable advice and support, ensuring exceptional customer satisfaction.
  • Skilfully fostered long-term customer relationships, strategically promoting repeat business, and significantly boosting sales performance. Actively contributed to enhancing the company's revenue streams.
  • Collaborated seamlessly with customers, management, and the sales team to gain an in-depth understanding of customer requirements, aligning recommendations with company guidelines and policies.
  • Proficiently leveraged ilog and core systems for precise data entry, aiding recruiters in system utilization, and conducted comprehensive training needs assessments for new hires.

Education

Bachelor of Science - Operations Management

Centura College-Chesapeake
Chesapeake, VA
01-2023

Associate of Science - Business Management

Centura College-Newport News
Newport News, VA
08-2021

Skills

  • Workflow management
  • Customer relationship management
  • Database management
  • Sales and merchandising
  • Quality assurance
  • Cash handling and register operation
  • Store management
  • Conflict resolution
  • Inventory control
  • Problem solving
  • Safety protocols
  • Team management
  • Data analytics and management
  • Sales performance tracking
  • Record keeping
  • HR generalist functions
  • Technical troubleshooting proficiency
  • Communication skills
  • Data entry and audits
  • Retail management strategies
  • Preventive maintenance practices
  • IT and technical support
  • Leadership and organizational skills
  • Supervisory experience
  • Recruitment process expertise
  • Assistant manager experience
  • Network management skills
  • Talent attraction and assessment strategies
  • Retail sales techniques
  • Quality assurance and process enhancement strategies
  • Payroll management practices

Certification

  • Driver's License
  • First Aid Certification
  • Certified Medical Administrative Assistant
  • Lean Six Sigma Green Belt
  • CPR Certification

Personal Information

Authorized To Work: US

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

IT Support Specialist

Camden Board of Education
08.2023 - 09.2023

Generalist

Friends of Cyrus
03.2023 - 06.2023

Manager

CVS
12.2022 - 03.2023

HR Senior Assistant

Brooklyn Community Services
04.2022 - 09.2022

HR Coordinator

Lucille's Behavioural Health
08.2021 - 10.2021

Customer Service Representative

Kelly Connect
02.2018 - 12.2019

Assistant Store Manager (ASM)

Family Dollar
- Current

Bachelor of Science - Operations Management

Centura College-Chesapeake

Associate of Science - Business Management

Centura College-Newport News

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