YANAMEIRYS FELIX-FIGUEROA
Charlotte,USA
Summary
General Manager with a strong history of driving revenue growth and operational excellence at U-Haul. Successfully transformed a struggling location into a top performer, achieving #1 in hitch installations. Expertise in team leadership, inventory control, and customer experience management. Bilingual communicator with a focus on process improvement.
Overview
12
12
years of professional experience
Work History
Certified Notary Signing Agent
Purpose Notary Service
Charlotte, NC
07.2025 - Current
- Coordinated client appointments to enhance scheduling efficiency across various locations.
- Facilitated document signings while ensuring compliance with state notarization laws.
- Verified identities and confirmed proper completion of legal documents.
- Maintained accurate records of all notarized documents and services provided.
- Educated clients on notarial processes and document requirements.
- Collaborated with legal professionals to address specific document needs.
- Managed travel logistics to efficiently reach clients for signings.
- Ensured adherence to regulations governing notarization practices.
General Manager
U-Haul
East Orange, NJ
04.2022 - 07.2025
- Led a 20-person operation and executed a rapid turnaround, taking a location with 7+ years of no commissions to one of New Jersey's top rental stores within three months, stabilizing P&L and aligning payroll and staffing to seasonal demand.
- Drove revenue and margin expansion by launching attachment-rate playbooks and retail merchandising, finishing district #1 in hitch installations with +80% profit and achieving a top ranking in moving-supply sales with +35% profit.
- Engineered reliable store rhythms across scheduling, inventory, fleet logistics, safety, and compliance by instituting daily huddles, KPI dashboards, and audit-ready checklists that cut avoidable errors and kept service standards high.
- Elevated team performance through structured onboarding, cross-training, and weekly coaching; strengthened customer etiquette and recovery protocols to resolve escalations quickly, lift satisfaction and retention, and reduce repeat issues.
- Expanded community presence via local partnerships and events, increasing referral channels, and reinforcing the location's reputation for dependable, customer-centered service.
Assistant Store Manager
Dollar General
East Orange, NJ
01.2014 - 07.2016
- Ran day-to-day store operations, including opening/closing, staffing support, and floor execution, while sustaining a customer-first environment and enforcing company policies, loss-prevention practices, and audit-readiness standards.
- Optimized inventory control and merchandising by maintaining accurate counts, organizing backstock, and building clean, compliant displays that improved product visibility, reduced stockouts, and supported steady sales lift across key categories.
- Elevated service quality through hands-on training and coaching on engagement, upselling, and recovery protocols; strengthened team confidence and consistency on the floor, which improved shopper experience and reduced repeat issues.
- Safeguarded financial integrity by monitoring tills, executing daily cash reconciliations, and standardizing variance investigations; tightened adherence to cash-handling and compliance procedures to ensure accuracy and accountability.
Education
Diploma - General Studies
Visions Academy Charter High School
Newark, NJ06-2014
Skills
- Project and program management
- Operations execution
- Team leadership and development
- Scheduling and workforce planning
- Inventory control and logistics
- Process improvement and SOPs
- KPI tracking and reporting
- Customer experience management
- Escalation and retention strategies
- Budgeting and cost control
- P&L awareness and compliance
- Safety and audit readiness
- Stakeholder communication and collaboration
- Workforce management solutions
- Data entry and documentation
- Bilingual communication (English/Spanish)
- Technical proficiency in Microsoft Office
- CRM expertise including Salesforce
Websites
Training Licenses Certifications
- North Carolina Notary, 2025
- Merrit America - Training Program
Career Accomplishments
- Ranked #1 in District 949 for hitch sales and installations, 04/2023 - 04/2024, Executing attachment-rate playbooks and service workflows that increased profit by 80% while maintaining quality and compliance across peak volumes.
- Achieved top district performance in moving-box sales, 04/2023 - 04/2024, Optimizing merchandising, inventory turns, and point-of-sale recommendations to boost profit by 35% and strengthen add-on revenue.
- Led and developed a 20-member team, Through structured coaching, role clarity, and daily operating rhythms; consistently met store goals by aligning staffing, service standards, and accountability to demand.
- Resolved recurring product issues, By synthesizing customer feedback with in-store testing, coordinating corrective actions with stakeholders, and institutionalizing fixes that reduced repeat complaints and improved shopper experience.
Timeline
Certified Notary Signing Agent
Purpose Notary Service
07.2025 - Current
General Manager
U-Haul
04.2022 - 07.2025
Assistant Store Manager
Dollar General
01.2014 - 07.2016
Diploma - General Studies
Visions Academy Charter High School