YANANISO CHAYA
Aubrey,Tx
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Representative II
US Radiology
Lewisville, TX
01.2021 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally
- Explains exams/procedures, preparation instructions and location directions to patients and provider office staff
- Contacts referring provider offices to obtain exam orders if necessary
- Answered a constant flow of customer calls with minimal wait times
- Schedules/confirms appointments in the computerized scheduling application
- Responsible for collecting accurate demographic, insurance, and all other billing information, scheduling appointments in person order entry and performing any other duties necessary to provide efficient, timely services to the patients, their families and providers
- Provided courteous assistance to patients and physician offices while scheduling and registering patients for diagnostic imaging procedures.
- Processed patient responsibility estimate determined by insurance at pre-registration.
Human Resources Officer
Texas Care One Home Agency
Dallas, TX
01.2020 - 12.2021
- Sourced, qualified and conducted screening interviews with job candidates.
- Scheduled or conducted new employee orientations.
- Facilitated creation of delivery and learning experiences by reviewing business strategies and new learning technologies.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Analyzed job descriptions to determine job requirements and qualifications.
- Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
- Monitored adherence to employment laws within the organization.
- Hired employees and processed hiring-related paperwork.
- Conducted exit interviews and completed employment termination paperwork.
- Ensured compliance with safety regulations in the workplace.
- Interpreted and explained human resources policies, procedures or regulations.
Customer Service Representative Tier II
Higherlife Foundation
Harare, ZW
01.2015 - 01.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat
- Described product and service details to customers to provide information on benefits and advantages
- Escalated critical customer issues to the supervisor immediately to avoid lost revenue and canceled policies
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction
- Employed comprehensive benchmarks to establish and monitor customer service standards
- Evaluated interactions between associates and customers to assess personnel performance
- Developed working relationships with internal and external stakeholders while assisting with account management duties
- Maintained customer satisfaction with forward-thinking strategies focused on addressing stakeholders' needs and resolving concerns.
Education
Bachelor of Science - Communication And Media Studies
Monash University
South Africa 01.2014
Bachelor of Science - Criminology and Criminal Justice
Monash University
South Africa 01.2014
Skills
- Records Preparation
- Computer Proficiency
- Customer Relations
- Complex Product Knowledge
- Prioritization
- Report Preparation
- Account Management
- Document and Records Management
- Conflict Resolution
- Active Listening
- Training Development Aptitude
- Work Quality Evaluation
- Appointment Scheduling
- Customer Service
- Scheduling Diagnostic Procedures
- Problem-Solving
- Insurance Verification
- Multitasking and Organization
- Insurance Company Knowledgeable
- Quality Assurance
- HIPAA Compliance
- Information Collection
- Fluency
- Process Improvement
- Patient Registration
- Flexible Schedule
- Phone and Email Etiquette
Certification
- Certificate in Project Management, Prince2 Foundation, Axelos
- Certificate in Professional Etiquette, Saylor
- Monitoring and Evaluation Certificate, University of Zimbabwe
- Administration and PA Diploma, IVCAS
Timeline
Patient Access Representative II
US Radiology
01.2021 - 01.2024
Human Resources Officer
Texas Care One Home Agency
01.2020 - 12.2021
Customer Service Representative Tier II
Higherlife Foundation
01.2015 - 01.2021
Bachelor of Science - Communication And Media Studies
Monash University
Bachelor of Science - Criminology and Criminal Justice
Monash University
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