Yan (April) Cheng
San Leandro
Summary
Proficient in directing cross-functional teams to implement innovative solutions. Committed to cultivating a culture of teamwork and accountability while enhancing operational efficiency and service delivery and customer satisfaction.
Overview
32
32
years of professional experience
Work History
CEO
C & S Food Equipment Services, LLC
San Leandro
03.1999 - Current
- Developed strategic plans to enhance operational efficiency in commercial food equipment services.
- Directed cross-functional teams to implement innovative solutions that improved service delivery.
- Fostered partnerships with suppliers and factories to secure quality equipment and services.
- Cultivated company culture emphasizing teamwork, accountability, and customer satisfaction.
- Recruited, trained, mentored, and managed employees across all levels of the organization.
Software QA Engineer
GlobalNet Exchange
San Francisco
01.1994 - 12.1999
- Developed and executed test cases for software applications in multiple languages with an English base code.
- Collaborated with developers to identify and resolve software defects.
- Conducted functional, regression, and performance testing on new releases.
- Documented testing processes and maintained detailed reports for quality assurance.
- Provided feedback on user experience to improve software usability and functionality.
- Analyzed requirements documents and identified areas for further testing.
- Created detailed bug reports with steps to reproduce the issue and tracked them through resolution.
- Worked closely with developers throughout the entire SDLC process to ensure quality standards are met.
- Reviewed test cases prepared by other team members and provided feedback as necessary.
- Developed customer facing documentation & User Manual
- Developed customer facing documentation such as release notes, user guides.
- Interfaced directly with clients on technical issues related to software application usage.
- Provided support during UAT cycles by verifying functionality against business requirements documents.
- Executed manual exploratory tests to identify bugs in web-based applications.
- Assisted in developing process improvements for QA processes including defect tracking and reporting systems.
- Collaborated with developers, system installers, and technical support representatives in identifying errors to determine appropriate team to consult for resolving issue.
- Searched for bugs in newly-developed aspects of existing web applications in sandbox environments, reporting errors to deliver complete functionality in time for launch date.
Education
Bachelor of Arts - German
Foreign Language Teacher's College
Beijing China07-1985
Skills
- Operational efficiency
- Supplier negotiation
- Customer satisfaction
- Effective communication
- Problem solving
- Change management
Timeline
CEO
C & S Food Equipment Services, LLC
03.1999 - Current
Software QA Engineer
GlobalNet Exchange
01.1994 - 12.1999
Bachelor of Arts - German
Foreign Language Teacher's College
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