Yanaray Gutierrez Periana
San Antonio
Summary
Accomplished Food Service Manager at NISD, adept in staff leadership and quality control, significantly enhanced customer satisfaction and reduced food waste through strategic planning and effective team training. Skilled in fostering vendor relationships and excelling in high-pressure customer service scenarios, showcasing a blend of hard and soft skills pivotal for operational excellence.
Overview
2025
2025
years of professional experience
Work History
Food Service Manager
NISD
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Oversaw training of more than Number team members.
- Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
- Developed strong relationships with vendors, negotiating favorable pricing on ingredients and supplies.
- Maintained high levels of staff performance, implementing system of incentives for meeting and exceeding service targets.
Customer Service Representative
NISD
04.2016 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Warren High School
San Antonio, TXSkills
- Customer service
- Food storage
- Staff leadership
- Staff supervision
- Performance evaluations
- Food presentation
- Quality control
- Food preparation
- Allergy awareness
- Production records
- Special events planning
- Health inspections
- Hiring and firing
- Sanitation standards
- Purchasing
- Table service
- Service records
- Menu design
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
NISD
04.2016 - 09.2024
Food Service Manager
NISD
Warren High School
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