Yanay Diaz
Austin
Summary
Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.
Overview
17
17
years of professional experience
Work History
Sales Associate
Sunglass Hut - Luxottica
Austin
09.2023 - Current
- Trained new team members in cash register operation, stock procedures, and customer services.
- Cleaned shelves, counters and tables to maintain organized store.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Recommended, selected and located merchandise based on customer desires.
- Bagged or packaged purchases and wrapped gifts.
- Demonstrated product features and benefits for customers' needs.
- Adhered to company initiatives and achieved established goals.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Developed promotional strategies to increase sales volume.
- Placed special orders or called other stores to find desired items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained cleanliness of store environment including floors, windows, displays.
- Received and displayed product shipments on store retail shelves upon delivery.
- Organized store by returning merchandise to proper areas and restocked displays.
Sales Associate
Macy's
Austin
10.2007 - 08.2023
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Assessed customer needs to provide assistance and information on product features.
- Recommended, selected and located merchandise based on customer desires.
- Bagged or packaged purchases and wrapped gifts.
- Conducted inventories on a regular basis to track stock levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Conducted product demonstrations to highlight features and benefits.
- Adhered to company initiatives and achieved established goals.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Handled customer complaints in a professional manner.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled returns and exchanges according to company policies.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Some College (No Degree) - Education
Austin Community College
Austin, TXSkills
- Promotional support
- Upselling
- Retail loss prevention
- B2B sales and customer service
- Teamwork and collaboration
- Cash handling
- Complex Problem-solving
- Display setup
- Retail store operations
- Persuasion techniques
- Feedback implementation
- Client account management
- Problem-solving skills
- Retail merchandising expertise
- Verbal and written communication
- Flexible schedule
- Customer needs assessment
- Store opening and closing
- Cash register operation
- Exceeds sales goals
- Listening skills
- Energetic self-starter
- Payment processing
- Exceptional customer service
- Relationship building
- Customer engagement
- Stocking and receiving
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Sales Associate
Sunglass Hut - Luxottica
09.2023 - Current
Sales Associate
Macy's
10.2007 - 08.2023
Some College (No Degree) - Education
Austin Community College
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