Raffi Olivo
Miami,FL
Summary
Energetic and results-oriented professional with a relentless commitment to delivering outstanding results. Possesses the confidence and expertise required to provide customized solutions for the unique financial challenges encountered by individuals and small businesses. With over five years of robust experience in the banking industry, I have cultivated a deep understanding of finance and excel in navigating clients through the complexities of the loan process. Exceptional communication skills instill confidence and ensure precision in handling customers' personal and financial data. With a consistent track record of surpassing expectations, I am dedicated to fostering unparalleled satisfaction and success.
Overview
9
9
years of professional experience
Work History
Financial Specialist
St. Thomas University
10.2022 - Current
- Manages financial affairs on behalf of individuals deemed incapable of making sound decisions.
- Ensures compliance with legal and ethical standards in financial management.
- Conducts thorough assessments of individuals' financial situations.
- Develops and implements appropriate financial plans and budgets.
- Oversees investment strategies and asset management.
- Administers trusts, estates, and other financial arrangements.
- Maintains accurate financial records and reports.
- Collaborates with legal professionals, social workers, and healthcare providers.
- Represents individuals' best interests in financial matters.
- Provides guidance and support to individuals, families, and caregivers.
- Upholds confidentiality and professionalism in all interactions.
- Keeps abreast of relevant laws, regulations, and industry developments.
Loan Officer
United States Small Business Administration
10.2020 - 06.2022
- Processed loan applications from businesses; reviewed contracts, financial statements, and tax returns, ensuring that company policies were followed. Respected the con confidentiality and privacy of a client's finances and handled loan rejections with professionalism and helpfulness.
- Managed confidential client files, coordinated transactions, and worked closely with colleagues to increase the efficiency of the whole loan application process.
- Carefully reviewed all loan agreements to ensure their compliance with policies.
- Remained informed and up to date on finance knowledge by attending conferences and reading related publications.
- Achieved the successful closure of approximately 1,000 loans per month while using software applications such as MS Dynamic 365 and CalyxSoftware loan origination system.
- Worked to provide optimal customer service on a daily basis.
Relationship Manager
Bank Of America
10.2014 - 08.2019
- Cultivated strong relationships with new and existing clients while providing a high level of financial and customer service expertise.
- Streamlined client communication to identify needs, evaluate current product use, and cross-sell new products while using CRM system (Salesforce) and Oracle banking software.
- Performed in-depth analysis of clients' financial health and future requirements and planned portfolio solutions accordingly.
- Advanced the end-to-end credit management process, submitted accurate and compliant loan documentation, and supported credit originations for credit compliance.
- Consistently accomplished sales goals of bank products and services, achieving an average of 150% of sales growth quarter after quarter, surpassing goal expectations; exceeded performance metrics for customer service.
Education
Bachelors Degree - Finance
Florida International University
Miami, FL01.2016
Skills
- Finance Acumen
- Sales
- Loan Administration
- Product Knowledge
- Customer Service
- Microsoft Office
PowerPoint, Excel, Word, Dynamic 365, Teams, macOS, and Oracle software
- Financial Software (eg, Excel, QuickBooks)
- Relationship Building
- Team Building Leadership
- Critical Thinking plus Excellent Communication Analytical Thinker
- English/Spanish
Timeline
Financial Specialist
St. Thomas University
10.2022 - Current
Loan Officer
United States Small Business Administration
10.2020 - 06.2022
Relationship Manager
Bank Of America
10.2014 - 08.2019
Bachelors Degree - Finance
Florida International University
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