Proven IT and customer service professional with a track record of enhancing system efficiency and customer satisfaction at Aloft Hotel. Skilled in problem-solving and IT support, adept at managing network administration and resolving technical issues, leading to a significant improvement in guest services and operational stability. Excelled in customer service management and computer hardware, demonstrating a strong ability to address and resolve customer needs promptly.
Front desk receptionist
Highly-organized front desk receptionist Proven ability to manage dozens of ingoing and outgoing messages per day while maintaining schedules and privacy compliance. Commended by co-workers for having a positive attitude and approachable demeanor. Up to date on the latest administrative software. Being a host to guests upon arrival and during their stay. Carrying out check-in and check-out processes according to the processes established by the hotel. Customer service and complaint management together with Guest Experience. Encouraging upselling and cross-selling, as well as being a night auditor.
Installed, conjured, and supported local area network (LAN), wide area network (WAN) and Internet system.
Maintained network hardware and software and monitored network to support network availability toned users.
Performed day-to-day LAN and WAN administration, maintenance and support.
Constructed and maintained Virtual Local Area Network (VLAN).
Indented and immediately resolved issues with network devices.
Managed and maintained stability of network and wireless services throughout enterprise.
Planned, coordinated and implemented network security measures.
Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
Managed Windows domain move and raised domain level.
Developed and reed build process and conjurations, and contributed to network automation.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Oared troubleshooting of connectivity issues across networks such as
Wi-Fi and cellular.
Documented transactions and support interactions in system for future reference and addition to knowledge base.
Activated accounts for clients interested in new services.