Dependable employee with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking. Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Versatile employee with expertise in many areas and strong versatile skills. Bringing extensive background in office administration and related roles. Adept at drafting documents and maintaining organizational records with accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of duties and training in tasks. Motivated to learn, grow and excel in business. Reliable employee, offering excellent communication and good judgment. Experienced, with over 25 years of experience in Restaurant. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
12
12
years of professional experience
Work History
Clerical Associate/Cashier/Housekeeper/Cook
Rocky Point Resort
Klamath Falls, OR
05.2022 - Current
Rent rooms/cabins
Collect funds, check-in/out guests
Provide excellent customer service to guest/customers as store clerk.
Order product for general store/restaurant.
Cook/Prep Cook, clean organize to have more efficient, productive, quality of food go out.
Wage Hr. $14.00 + Tips.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Completed clerical tasks such as filing, copying and distributing mail.
Interacted with customers by phone, email or in-person to provide information.
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Assisted customers by answering questions and fulfilling requests.
Trained and provided back-up coverage to provide customers with optimal support.
Reviewed weekly sales ads and monitored price changes.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Restocked and organized merchandise in front lanes.
Collected and authorized payments of guests.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Completed inventory counts and ordered merchandise.
Checked identification for proof-of-age for alcohol and tobacco sales.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Dusted picture frames and wall hangings with cloth.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Restocked room supplies such as facial tissues for personal touch with every job.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Responded to requests from patrons for linens and toiletries.
Documented and reported necessary facility and building repairs observed.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Communicated closely with servers to fully understand special orders for customers.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Ordered and received products and supplies to stock kitchen areas.
Mentored staff in expectations and parameters of kitchen goals and daily work.
Reduced restaurant's annual food and labor costs through proper budgeting, scheduling and management of inventory.
House Cleaner/Organizer/Deep Cleaner
Self-employed
Crescent, OR
03.2017 - 04.2021
Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Emptied trashcans and transported waste to collection areas.
Delivered quality customer service to address urgent needs and cleaning requests.
Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Dusted picture frames and wall hangings with cloth.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Adhered to professional house cleaning checklist.
Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Disposed of trash and recyclables each day to avoid waste buildup.
Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Waxed and polished wood floors and other woodwork.
Lead Bookkeeper/Manager/Server/Bartender/Cashier
Timbers East & Spud Muffins (Traxler Group Inc.)
Bend, OR
03.2010 - 12.2015
Spud Muffins Video Lottery & Deli/ Timbers East Bar & Grill
Bend, Salary: $59,500 + Misc. perks +Tips
Count and Audit POS cash tills
ATM and Video Lottery Machine servicing
Complete liquor orders including inventory auditing
Bartender and waitress shift scheduling
Responsible for incoming and outgoing payments to vendors, etc
Employee management
Handle related Bar business procedures and duties.
Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Led team of servers to consistently meet customer service and sales targets.
Identified and reported defective products and units to vendors and requested replacements to maintain food quality standards.
Created and enforced standard recipes and instructions to streamline meal, snack and beverage preparation.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Helped general management develop prices based on inventory costs and portion sizes.
Purchased food and cultivated strong vendor relationships.
Reduced financial inaccuracies by using [Software] system while verifying receipts.
Maintained and processed invoices, deposits and money logs.
Completed payroll for employees and maintained detailed records of procedures.
Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
Reported financial data and updated financial records in ledgers and journals.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Verified postings to ledgers to confirm accurate entry and account balances.
Verified accurate recordkeeping processes, reducing financial inconsistencies.
Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
Supported operations by communicating with customers, filing documents and managing data.
Reviewed and processed employee expense reports and vendor invoices for payment.
Investigated daily variances and corrected errors to resolve discrepancies.
Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
Diminished financial discrepancies and managed monetary transactions.
Identified accounting errors by developing cross-referencing databases.
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Developed and maintained relationships with customers and suppliers through account development.
Established and updated work schedules to account for changing staff levels and expected workloads.
Approved regular payroll submissions for employees.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Recorded inventory sales into organization's weekly income report.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Evaluated report data to proactively adjust and enhance operations.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Collected and authorized payments of guests.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Completed inventory counts and ordered merchandise.
Reviewed weekly sales ads and monitored price changes.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Used POS system to enter orders, process payments and issue receipts.
Conducted inventory counts by adding each item in stock and documenting in P.O.S.
Maintained current knowledge of store promotions and highlighted sales to customers.
Desk Clerk/Cashier/Bartender/Server
Crescent Lake Lodge
Crescent Lake, OR
05.2019 - 09.2019
Min Wage + Tips
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Collected and authorized payments of guests.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked identification for proof-of-age for alcohol and tobacco sales.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Kept bar presentable and well-stocked to meet customer needs.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Set up bar for operation, obtained cash bank and stocked service bar.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Polished glassware, bussed tables and removed debris to keep customer areas clean.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Decreased waste, following strict recipes and drink measurement protocol.
Bartender/Server/Cook/Line Preparation Cook
Mohawk Restaurant
Crescent, OR
05.2017 - 05.2019
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Checked identification for minimum age for sale of alcoholic beverages.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Inspected dishes and utensils for cleanliness.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.