Yancey Cooper
Baltimore,MD
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
25
25
years of professional experience
Work History
Supervisor
Federal Parking Inc.
01.2020 - Current
- Supervised daily operations of parking facilities, ensuring compliance with safety regulations.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented process improvements to enhance efficiency in parking management systems.
- Coordinated scheduling and staffing to optimize facility coverage during peak hours.
- Resolved customer inquiries and complaints, fostering a positive service environment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Therapeutic Behavioral Specialist
TIME Organization
06.2018 - 04.2020
- Facilitated therapeutic interventions using evidence-based practices to promote emotional well-being.
- Established strong relationships with families to encourage active participation in treatment processes.
- Contributed to a positive therapeutic environment by modeling appropriate behaviors for clients to emulate.
- Provided crisis intervention services when needed, diffusing volatile situations and maintaining a safe environment for all involved.
- Educated family members about behavior modification techniques, empowering them to support their loved one''s progress at home.
- Maintained accurate and confidential records of assigned students.
Supervisor
Tellworks Communications
04.2018 - 04.2020
- Supervised daily operations to ensure efficiency and compliance with safety regulations.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Kept teams on task to complete milestones on time.
- Completed site checks and leveraged computerized applications to document or record findings.
- Trained workers in proper methods, equipment operation and safety procedures.
- Inspected equipment and tools used for safe operation.
- Provided feedback to workers on job performance and safety procedures.
Supervisor
Nexius
08.2000 - 05.2015
- Coordinated system upgrades and installations, minimizing downtime while improving network performance.
- Mentored junior staff, fostering skill development and knowledge sharing within the IT department.
- Maintained detailed records of all assets including hardware, software licenses, warranties, and service agreements for easy tracking.
- Improved customer satisfaction ratings with prompt resolutions of technical issues and thorough followups.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Inspected equipment and tools used for safe operation.
- Kept teams on task to complete milestones on time.
Education
High School Diploma -
Frederick Douglass Senior High School
Baltimore06-1992
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Complex Problem-solving
- Strategic planning
Timeline
Supervisor
Federal Parking Inc.
01.2020 - Current
Therapeutic Behavioral Specialist
TIME Organization
06.2018 - 04.2020
Supervisor
Tellworks Communications
04.2018 - 04.2020
Supervisor
Nexius
08.2000 - 05.2015
High School Diploma -
Frederick Douglass Senior High School