YANCY CORTEZ MINERO
Houston,TX
Summary
Dedicated Office Assistant with over 10 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in customer service support. Strong knowledge of Visual Quality and Quickbooks and history achieving high data output.
Overview
9
9
years of professional experience
Work History
OFFICE ASISTANT
WM TRUCKING AND EXCAVATION
HOUSTON, TEXAS
01.2015 - 05.2016
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
OFFICE ASSISTANT
MOLINOS DE EL SALVADOR
SAN SALVADOR, EL SALVADOR
01.2004 - 08.2011
- Completed clerical tasks such as filing, copying and distributing mail.
- Customer service to clients.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Drafted common document templates for use by executives and employees.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Entered data using Visual Quality, following procedures to keep information private.
- Supported staff on special assignments and ad hoc projects.
Education
Bachelor of Arts - Marketing
TECHNOLOGICAL UNIVERSITY OF EL SALVADOR
SAN SALVADOR09.2017
Skills
- Customer Service
- Data Gathering
- Organizing and Categorizing
- Data Entry
- Issue Resolution
- Microsoft Office
- Prioritizing Work
- Google Drive
- Clerical Support
- Digital File Management
- Internal and External Communications
- Administrative Duties
- Document Uploading
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
OFFICE ASISTANT
WM TRUCKING AND EXCAVATION
01.2015 - 05.2016
OFFICE ASSISTANT
MOLINOS DE EL SALVADOR
01.2004 - 08.2011
Bachelor of Arts - Marketing
TECHNOLOGICAL UNIVERSITY OF EL SALVADOR
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