Yancy larin
Grand Prairie,TX
Summary
I am looking to grow my career in the management field as a property manager. A Company that I can help grow while growing as well in my desired career path. A property management that values your hard work.
Overview
20
20
years of professional experience
Work History
Property Manager
Harbor Group Management Company
01.2025 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
Community Manager
RPM Living
07.2023 - 01.2025
- Researched new trends in the digital space and adapted accordingly.
- Compiled reports on website traffic, conversions, and other metrics.
- Responded to customer inquiries in a timely manner.
- Developed and implemented strategies to increase community engagement.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Analyzed community engagement data to inform future strategies.
- Developed and executed community outreach strategies, increasing engagement.
- Monitored community conversations and provided timely responses to inquiries.
- Provided monthly reports on community metrics and progress towards goals.
- Led crisis management efforts to address community concerns promptly.
- Established partnerships with local businesses and organizations.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Prepared detailed budgets and financial reports for properties.
- Compiled and conveyed operational and financial data to regional manager.
- Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
Property Manager
Harbor Group Management Company
10.2020 - 07.2023
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Completed lease applications and verifications, notifying prospects of results.
- Handled resident complaints and expedited maintenance requests.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Drafted and monitored budgets for overall maintenance and operations.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
Assistance Property Manager
Harbor Group Management Company
01.2018 - 06.2020
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Monitored and documented delinquencies and other forms of income.
- Collected payment by processing credit card transactions.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
Leasing Manager
Greystar Management
06.2018 - 12.2018
- Assisted property owners in locating tenants to lease or rent available space
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies
- Ran background checks on potential tenants to evaluate criminal records and credit statuses
- Marketed and advertised vacancies on media and advert channels to attract potential tenants
- Created and managed effective marketing strategies
- Reviewed agent activities to check performance and optimize approaches
- Received, checked and processed applications for new leases
- Trained staff on compliance, policies and procedures to maximize success
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest
- Conducted surveys of the property market to obtain information on current trends
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Provided potential tenants tours of properties
Leasing Consultant / Assistant Manager
BH Management Services
11.2015 - 06.2018
Greeting all residents and prospective residents that enter the leasing office.Helping to maintain office organized and clean. Following with prospective, returning phones calls. Making sure to give 100 % in customer service. Filing evection, Contacting delinquent residents. Posting all the money receive daily. Deposit accounting, walking move out units.
Manager
Construction
08.2013 - 09.2015
Sales, Customer service, payroll, Marketing
Customer Service Representative / Sales
Winner Wireless
10.2008 - 07.2013
Help Customer doing there online orders.Worked with the marketing Handle 30+ calls daily
Customer Service Representative
Burlington
07.2005 - 04.2008
Help Customer with merchandise Cashier
Education
Real Estate Development
Dallas Christian College
Dallas, TX01-2012
High School Diploma -
The Colony High School
The Colony, TX2005
Skills
- Adaptive and responsible person, capable and self- motivated
- Excellent time management skills, able to prioritize to meet deadlines
- Conversationally fluent in English, and Spanish
- Self Motivated
- Proactive in problem solving
- Team player
- 4 years of Yardi experience
- 4 years of Yield start experience
- Blue moon
- Share point
- Rent café
- Pay scans
- Entering PO
- Online leasing
- Deposit accounting
- 8 years of customer service experience
- 5 years sales experience
- Experience with MS office tools and using standard office equipment
- 5 Years of Marketing experience
- Knock
- MRI
- Zego
- Section 8
- Team management
- Conflict resolution
Languages
Spanish
Full Professional
Timeline
Property Manager
Harbor Group Management Company
01.2025 - Current
Community Manager
RPM Living
07.2023 - 01.2025
Property Manager
Harbor Group Management Company
10.2020 - 07.2023
Leasing Manager
Greystar Management
06.2018 - 12.2018
Assistance Property Manager
Harbor Group Management Company
01.2018 - 06.2020
Leasing Consultant / Assistant Manager
BH Management Services
11.2015 - 06.2018
Manager
Construction
08.2013 - 09.2015
Customer Service Representative / Sales
Winner Wireless
10.2008 - 07.2013
Customer Service Representative
Burlington
07.2005 - 04.2008
Real Estate Development
Dallas Christian College
High School Diploma -
The Colony High School
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